Heather Hazlett
Port Elgin,ON
Summary
Dynamic professional with extensive experience in behavioral support and conflict resolution, notably at Interval House of Ottawa. Excelled in creating supportive environments, in-turn fostering client engagement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Emergency Worker
Bluewater District School Board
09.2023 - Current
- Support students with special needs by adapting lessons and providing necessary accommodations in collaboration with education staff.
- Encourage social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Enhance classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Oversee students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintain safety and security by overseeing students in recess environments.
Women's Counsellor
Interval House of Ottawa
04.2015 - 03.2020
- Interviewed clients to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Residential Program Worker
Interval House of Ottawa
07.2010 - 04.2015
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
Floor/Program Supervisor
The Door Youth Centre
01.2009 - 08.2011
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth.
- Enhanced youth program participation by developing engaging and age-appropriate activities.
- Served as a mentor and role model for youth participants, demonstrating strong interpersonal skills in interactions with diverse groups of individuals.
- Supervised daily program operations while ensuring adherence to safety regulations and guidelines.
Education
Bachelor of Social Work -
Carleton University
Ottawa, ON06-2010
Child And Youth Worker -
Fanshawe College
London, ON04-2007
Skills
- Conflict resolution
- Behavioral support
- Motivational techniques
- Youth engagement
- Life skills training
- Self-awareness
- Cooperative
- Compassionate
Timeline
Emergency Worker
Bluewater District School Board
09.2023 - Current
Women's Counsellor
Interval House of Ottawa
04.2015 - 03.2020
Residential Program Worker
Interval House of Ottawa
07.2010 - 04.2015
Floor/Program Supervisor
The Door Youth Centre
01.2009 - 08.2011
Bachelor of Social Work -
Carleton University
Child And Youth Worker -
Fanshawe College
Similar Profiles
Heidi ThompsonHeidi Thompson
Educational Consultant at Bluewater District School BoardEducational Consultant at Bluewater District School Board
Sheri DommSheri Domm
Teacher at Bluewater District School BoardTeacher at Bluewater District School Board
Jordan BeckbergerJordan Beckberger
IT Administrator at Bluewater District School BoardIT Administrator at Bluewater District School Board