Heather Hartwell

• Coordinated daily operations to enhance guest experiences and streamline service delivery.
• Implemented staff training programs, improving team performance and operational efficiency.
• Analyzed customer feedback to identify areas for improvement in service quality.
• Assisted in budget management, ensuring adherence to financial targets and resource allocation.
• Led team meetings to align goals, share updates, and foster collaboration among departments.
• Oversaw inventory management processes, optimizing stock levels and reducing waste.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

• Streamlined operational processes to enhance efficiency across multiple entertainment venues.
• Analyzed performance metrics to identify areas for improvement and drive operational excellence.
• Collaborated with senior management to establish long-term operational goals aligned with corporate strategy.
• Facilitated regular assessments of operational workflows, enhancing productivity and team collaboration.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw the successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
• Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
• Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, and procedures, as well as conducting regular audit checks.

HR Role

- Held interviews and processed all new hire paperwork from the onboarding process to their first day.

- Handled all employee complaints and concerns, as well as any necessary employee investigations.

- Managed payroll for the park.

- Planned and Organized Company Events and Parties

- Trained and Enforced Company Polices & Guidelines

Accounting Role

- Processed and tracked all Accounts Payable Invoices

- Managed all AR to ensure timely payments from vendors and reached out to vendors when payments were late.

- Submitted Check Requests as needed for AP

- Worked alongside the corporate office for all accounting needs.

- Managed the Monthly & Annual Budget for all P&L line items.

- Provided Explanations for any P&L over/shorts by line item to the corporate office monthly.

Cash Control Role

- Daily Financial Report

- Managed Petty Cash

- Prepared Bank Deposits

- Weekly Reconciliation & Reporting

- Cash Management & Security

- Performed Audits

• Streamlined daily operations to enhance efficiency and reduce downtime across all departments.
• Led cross-functional teams to implement process improvements, resulting in increased customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Processed invoices and expense reports for timely payments.
• Assisted in monthly financial close activities and reporting.
• Maintained organized financial records and documentation systems.

• Supervised daily operations, ensuring excellent guest experiences and adherence to service standards.
• Trained and mentored staff on customer service protocols and operational procedures.
• Implemented training programs that enhanced team performance and guest satisfaction metrics.
• Developed efficient workflows to streamline guest check-in processes, reducing wait times.

• Provided exceptional customer service, fostering positive guest experiences.
• Assisted in maintaining cleanliness and organization throughout facilities.
• Responded promptly to guest inquiries, ensuring satisfaction and resolution of issues.
• Collaborated with team members to streamline operations and enhance efficiency.