Heather Harris
Wheatley,ON
Summary
Dynamic Retail Assistant Manager at Tim Hortons with a proven track record in enhancing customer engagement and optimizing store operations. Skilled in merchandise display and staff training, I successfully improved inventory management and elevated customer satisfaction through effective communication and problem-solving. Committed to fostering a positive team environment and driving sales growth.
Overview
16
16
years of professional experience
Work History
Retail Assistant Manager
Tim Hortons
Leamington, ON
05.2009 - Current
- Assisted in daily operations to ensure store efficiency and customer satisfaction.
- Supported inventory management by organizing stock and conducting regular audits.
- Provided training to new staff on sales techniques and customer service protocols.
- Handled cash register operations, ensuring accurate transactions and cash handling procedures.
- Engaged with customers to address inquiries and promote product knowledge.
- Collaborated with team members to maintain a clean and inviting store environment.
- Implemented visual merchandising standards to enhance product display effectiveness.
- Monitored sales floor activity, offering assistance to optimize customer experience.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Education
High School Diploma -
Leamington District Secondary School
Leamington, ON06-1988
Skills
- Merchandise display
- Store operations
- Customer engagement
- Retail operations
- Staff training and development
- Cash reconciliation
- Orientation and training
- Customer service
- Staff training
Languages
English
Timeline
Retail Assistant Manager
Tim Hortons
05.2009 - Current
High School Diploma -
Leamington District Secondary School