Heather C Hanstead

• Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
• Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
• Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
• Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
• Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
• Care for individuals under the influence of drugs or alcohol. Feeling suicidal, aggressive and agitated due to mental illness.

• Provided key emotional support to special needs youth.
• Enhanced youth development by implementing engaging and age-appropriate programs.
• Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
• Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
• Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
• Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
• Advocated for client needs within various systems, such as schools, courts, and social service agencies.

De-escalate stressful, high emotional states or events.

• Worked fast to complete tasks and meet daily deadlines.
• Followed instructions and procedures to complete assigned tasks.
• Care for emotional needs of the youth.
• Able to work alone in fast pase hetic environment.
• Recognize signs of suicidal ideations. self harming, alcohol and drug over dose.

• Participated in ongoing training programs for continued skill development and staying current on industry best practices.
• Maintained clear communication channels with team members throughout patrols, facilitating efficient coordination between multiple units when necessary.
• Identified patterns of recurring issues within patrol areas, proposing solutions to address root causes effectively.
• Conducted pick up and drop safe drop offs to the venerable of the streets of Kenora and surrounding area.
• Provide hot meals and clothing to the vulnerable.
• Provide medical help until proper responders arrive.
• wellness checks on the vulnerable people of the streets of Kenora.
• Performed risk assessments for designated areas, identifying potential hazards and recommending preventive measures.

• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
• Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
• Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
• Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
• Improved patient outcomes with accurate documentation of mental health symptoms and progress.