Heather Hamlin
Dixon,CA
Summary
Results-driven sales representative with a proven track record of success in multitasking, meeting customer needs, and driving new sales. Exceptional at building strong customer loyalty and cultivating long-term relationships while consistently exceeding sales targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
02.2022 - Current
- Remotely managed over 300 accounts in Southern California
- Created menus and graphics to increase product volume for new and existing product placements
- Worked with internal teams to troubleshoot and resolve issues to build strong business relationships
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date product knowledge to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Achieved or exceeded company-defined sales quotas.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in alcoholic beverage marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with suppliers, merchandisers, and transportation professionals within the company.
- Contributed to event marketing, sales and brand promotion through carefully selected point-of-sale merchandise, menus, and displays.
- Recommended complementary purchases to customers, increasing revenue.
Head Baker
Boudin Bakery
11.2019 - 03.2022
- Managed a team of ten people; seven bakers and three bread packers/distribution drivers
- Upheld company quality standards for bread production and customer service through continuous team member training and communication
- Completed daily dough production including making of sourdough, shaping and scoring of bread, following difficult yeast bread and seasonal recipes, and maintaining a strict time-sensitive schedule for sourdough proofing
- Produced bread for four separate cafes in addition to several wholesale accounts and maintained relationships and communication between bakery and accounts
- Produced 1800-5000lbs of sourdough bread daily
- Ordered bakery supplies goods
- Conducting payroll and accounting functions
- Scheduled routine and preventive maintenance on all bakery equipment and machinery
- Conducted interviews and saw potential candidates through the hiring and orientation process
- Managed fleet vehicle maintenance and repairs
- Ensured all employees maintained up-to-date food handler's certificates and quarterly safety and product training
- Conducted annual employee reviews as well as quarterly performance 'check-ins.'
- Participated in disciplinary action and employee terminations when called for
- Trained in the operation of 16' and 20' box trucks - both gasoline and diesel
- Competent in the use of a lift gate, fleet safety, and deliveries
- Developed unique recipes and confections to set bakery apart from competition.
Food Service Director
Journey Coffee Co
07.2018 - 12.2019
- Oversaw all kitchen operations and managed a staff of eight employees
- Created seasonal menus using personal recipes
- Ensured all employees are properly trained in both food safety, menu presentation, and customer service
- Continuously reviewed employee files, ensuring their food handler certificates are up to date
- Delivered employee write ups and other disciplinary actions
- Maintained quality control and ensured food safety
- Prepared sandwiches and salads to order, in addition to prepping all vegetables, fruits, meats, cheeses, and condiments
- Assisted in creating a catering program and menu for both Journey Coffee Co locations that included both, buffet-style options for groups large and small, in addition to boxed lunches
Housekeeper
Self Employed
04.2015 - 12.2019
- Cleaned 50+ residential homes, performed odd jobs and errands on weekly, bi-weekly, monthly, and quarterly basis.
- Completed general housekeeping tasks including bathroom and kitchen cleaning, linen changes, dusting, vacuuming, and mopping.
- Complete detail cleaning tasks such as cleaning baseboards, walls, windows, blinds, and scrubbing grout.
- Finished laundry, dishes, and occasional meal preparation and light cooking.
- Offered move-in and move-out cleaning services including trash removal, garage cleaning, and detail cleaning of refrigerator/freezer.
- Created unique, detailed cleaning schedules for each household based on customer needs and budget.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed home assessments to provide estimates for new accounts
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Created and updated expenditure reports in Excel.
- Paid attention to detail while completing assignments.
Front Desk Associate
Hyatt House
07.2006 - 12.2007
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Performed basic daily bookkeeping tasks.
- Maintained cleanliness and organization of front desk area.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
Education
BS - Human Environmental Sciences in Restaurant, Tourism, and Hospitality Management
University of Alabama
Tuscaloosa, AL12.2016
Skills
- Promotional selling
- Customer Service
- Microsoft Word
- Sales
- Food Service
- Management
- Profit & Loss
- Inventory Control
- Salesforce CRM
- Telephone sales
- Product knowledge
- Sales presentations
- Revenue growth
- Verbal and written communication
- Objection handling
Certification
- Food Handler Food Safety Manager, 02/01/19, 02/01/24, 21548087, EXE79
- WSET II Wine - September 2023
- WSET II Spirits November 2024
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Inside Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
02.2022 - Current
Head Baker
Boudin Bakery
11.2019 - 03.2022
Food Service Director
Journey Coffee Co
07.2018 - 12.2019
Housekeeper
Self Employed
04.2015 - 12.2019
Front Desk Associate
Hyatt House
07.2006 - 12.2007
- Food Handler Food Safety Manager, 02/01/19, 02/01/24, 21548087, EXE79
- WSET II Wine - September 2023
- WSET II Spirits November 2024
BS - Human Environmental Sciences in Restaurant, Tourism, and Hospitality Management
University of Alabama
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