Heather Gutierrez
Whittier
Summary
Driven, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RN Case Manager, Utilization Management
Kaiser Permanente Downey Medical Center
01.2024 - Current
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
RN, Case Manager
PIH Health
11.2022 - 11.2023
- Managed multiple tasks while providing timely, high quality patient care
- Coordinated discharge planning activities for patients transitioning from acute care setting to home care or other post-acute settings
- Prioritized workloads based on changing clinical situations
- Taught patients and significant others to manage illness or injury by explaining post-treatment home care needs
- Conducted patient assessment, prioritizing data collection based on patient condition or needs
- Participated in multidisciplinary rounds to discuss current plan of care for each assigned patient
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Demonstrated ability to work independently as well as collaboratively within a team environment
RN Floor Nurse
PIH Health
03.2018 - 11.2022
- Utilized EMD to document nursing assessments, treatments, medications and discharge instructions.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better self management.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Collaborated with interdisciplinary teams to develop optimal care plans, resulting in improved patient outcomes.
- Advanced critical thinking skills for prompt identification of potential complications or deteriorating conditions, leading to timely interventions that prevented further health decline.
- Modified patient health treatment plans by observing patient conditions and responses.
Education
ADN - Nursing
Cerritos College
Norwalk, CA12.2017
High School Diploma -
Galena City High School
Galena, AK05.2002
Skills
- Medicare Regulation
- Acute and Rehabilitative Care
- Operational Standards
- Disease Management Programs
- Team Coordination
- Care Management
- Medical Records Management
- Resource Utilization
- Inpatient and Outpatient Care
- Registered Nurse
- ACLS/BLS
Certification
- RN License issued by California Board of Registered Nursing-renewed December 2023
- BLS certification July 2024
Timeline
RN Case Manager, Utilization Management
Kaiser Permanente Downey Medical Center
01.2024 - Current
RN, Case Manager
PIH Health
11.2022 - 11.2023
RN Floor Nurse
PIH Health
03.2018 - 11.2022
High School Diploma -
Galena City High School
- RN License issued by California Board of Registered Nursing-renewed December 2023
- BLS certification July 2024
ADN - Nursing
Cerritos College
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