Heather Grubb
Lake Country,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Office Administrative Assistant
Air Tech Mechanical
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Strengthened relationships with vendors to negotiate favorable contract terms that benefitted the organization financially.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Established administrative work procedures to track staff's daily tasks.
Customer Service Representative
Fox Glove Nursery
09.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Production Assistant
Flowr
05.2019 - 05.2021
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
- Improved inventory management by accurately tracking materials usage and updating records accordingly.
- Expedited order fulfillment by promptly addressing any issues that arose during the production process.
- Weighed and measured items to prevent waste and meet quality standards.
- Enhanced production efficiency by streamlining processes and implementing organizational improvements.
- Registered equipment and production materials on database to enable tracking history and maintain detailed records.
- Contributed to cost savings by identifying areas for improvement in resource allocation and usage.
- Reviewed activities for production team to complete tasks on time.
Receptionist Administrator
Pacific Dawn Management
09.2012 - 07.2014
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
Customer Service Representative
Iron Man Holdings
09.2014 - 08.2018
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Continuously sought opportunities for personal development through ongoing training programs.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Diploma in Accounting And Payroll Administration
CDI College
Edmonton, AB11.2024
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- Scheduling and calendar management
- Database entry
- Document Scanning
- Inventory Management
- File Management
- Telephone reception
- Word Processing
- Database Administration
- Spreadsheet development
- Customer Service
- Administrative Support
- Microsoft Office Suite
- Data Entry
- Microsoft Word
- Computer Proficiency
- Dedicated Team Player
- Microsoft Outlook
- Excel spreadsheets
- Strong Problem Solver
- Relationship Building
- Deadline-oriented
- Internal Communications
- Performance Improvement
- Filing and data archiving
- Customer Engagement
Languages
English
Full Professional
Timeline
Office Administrative Assistant
Air Tech Mechanical
09.2023 - Current
Customer Service Representative
Fox Glove Nursery
09.2021 - 09.2022
Production Assistant
Flowr
05.2019 - 05.2021
Customer Service Representative
Iron Man Holdings
09.2014 - 08.2018
Receptionist Administrator
Pacific Dawn Management
09.2012 - 07.2014
Diploma in Accounting And Payroll Administration
CDI College
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