Hi, I’m
Heather Gosselin
Sault Ste. Marie,Canada
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Was recognized for sales performance and excellence in customer service.
Overview
9
years of professional experience
1
Certification
Work History
Princess Auto
Team Member
04.2023 - Current
Job overview
- Maintained general knowledge of many departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Participated in multiple training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point-of-sale system knowledge to process transactions, perform product lookups, and verify inventory availability.
Your Good Health
Assistant Store Manager
07.2021 - 02.2023
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Created a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Mountain Warehouse
Third Key Holder
08.2019 - 10.2022
Job overview
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
Transcom
TECH SUPPORT
08.2019 - 07.2021
Job overview
- Engaged with callers, actively listen, analyze, and isolate tech issues
- Navigate multiple applications to research solutions
- Provided conflict resolution and navigated frustrated customer situations.
Cash Money
Client Specialist Supervisor
11.2017 - 07.2019
Job overview
- Earned appreciation as a call monitoring Superstar; effectively addressed the needs and concerns of customers while adhering to Cash Money guidelines regarding authentication, disclosure and customer service
- Demonstrated effective customer communication and service skills.
One Care Inc
Instructor Therapist
03.2017 - 10.2017
Job overview
- I adhered to all company requirements for patient interactions and care standards
- Updated daily logs with care actions, patient behaviors, and incidents
- Provided in-home 1:1 support to autistic children
- Implemented an education curriculum made specific for each client based on various instructional techniques and technologies.
Herizon House Crisis Facility
Crisis Counselor (contract)
02.2016 - 08.2017
Job overview
- Conducted intakes and risk assessments on domestic violence victims
- Assisted clients with safety planning and problem-solving
- Provided support to domestic violence victims to help break the cycle of violence
- Conducted phone screenings and intakes to determine the eligibility for the residential program
- Provided referrals for counseling, support groups, financial assistance, housing, and employment.
Education
Trillium College, Oshawa, ON
Diploma from Community Service Worker
02.2016
Trillium College, Oshawa, ON
Diploma from Advanced Esthetics And Business Operations
07.2012
Korah Collegiate & Vocational School, Sault Ste. Marie, ON
GED
06.1998
Skills
- Positive Attitude
- Hiring and Training
- Teamwork and Collaboration
- Problem-Solving
- Stock replenishment
- Cash Handling Accuracy
- Customer Engagement
- POS System Operation
- Attention to Detail
- Team Cooperation
- Customer experience
- Retail Operations
- Time Management
Certification
- CannSell Certified
- Hydraulics Certificate through Princess Auto
- ASIST
- Food Handling certificate
Timeline
Team Member
Princess Auto
04.2023 - Current
Assistant Store Manager
Your Good Health
07.2021 - 02.2023
TECH SUPPORT
Transcom
08.2019 - 07.2021
Third Key Holder
Mountain Warehouse
08.2019 - 10.2022
Client Specialist Supervisor
Cash Money
11.2017 - 07.2019
Instructor Therapist
One Care Inc
03.2017 - 10.2017
Crisis Counselor (contract)
Herizon House Crisis Facility
02.2016 - 08.2017
Trillium College
Diploma from Community Service Worker
Trillium College
Diploma from Advanced Esthetics And Business Operations
Korah Collegiate & Vocational School
GED
- CannSell Certified
- Hydraulics Certificate through Princess Auto
- ASIST
- Food Handling certificate
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