Summary
Overview
Work History
Education
Skills
Accomplishments
Published author
Timeline
Generic
HEATHER GINTER

HEATHER GINTER

Winnipeg,Manitoba

Summary

CAREER SUMMARY Responsible and self-initiating individual with many years owning and operating a residential housecleaning business. Dedicated individual with excellent experience in Customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

32
32
years of professional experience

Work History

Secretary

AUGLEN PARK COTTAGE ASSOCIATION
05.2007 - Current
  • Organizing and being in charge of family fun day, Creating and running social media platforms.
  • Taking minutes at meetings, creating and organizing Community phone directories, filing, organizing.
  • Updated spreadsheets and databases
  • Maintained electronic filing systems and categorized documents.
  • Volunteered to help with special projects of varying degrees of complexity.

Owner/Operator

Heather’s Housekeeping
01.1999 - Current
  • Owner and operator of residential housecleaning business in Winnipeg and surrounding areas
  • Maintaining all aspects of clients’ home, responsible for all of scheduling and bookkeeping for business.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Residential Cleaner/Supervisor

Around The House Services
05.1996 - 12.1998
  • Maintaining all aspects of clients’ home, was crew Supervisor involving driving throughout city, being responsible for clients’ keys and payment and super- vising two to three co-workers.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Cashier/Sales Clerk

K-MART
08.1992 - 08.1996
  • Cashiering; responsible for balancing of shift float; serving and assisting customers, working at tcustomer service desk.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Tallied cash drawer at beginning and end of each work shift.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Salesperson

WAREHOUSE ONE
08.1991 - 08.1992
  • Served and assisted customers, rang up purchases, set up of Window displays, took inventory.
  • Worked to build relationships with customers and built potential for additional sales.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Improved customer service and telecommunication skills to build lasting relationships.

Education

Adult, child and animal Psychology; Philosophy; Astronomy; Mennonite Studies -

University of Winnipeg
Winnipeg, MB
05.1994

Many creative writing courses at McNally Robinson’s as As well as online writing courses -

University of Iowa

Bachelor of Arts - French, English

UNIVERSITY OF WINNIPEG
Winnipeg, MB
05.1994

High School Diploma -

RIVER EAST COLLEGIATE
Winnipeg, MB
06.1990

Skills

  • Microsoft Office and Word,
  • Outlook and creating and running social media pages,
  • Proofreading ,creative writing, writer
  • Verbal and Written Communication
  • Filing Experience
  • Report Writing
  • Meeting Minutes
  • Keyboarding Skills
  • Google Docs
  • Customer Relations and Communications
  • Set Appointments
  • Email Correspondence

Accomplishments

Published Author

Published author

Recently published first novel "When Forever is Interrupted".A heartfelt memoir about one couple's battle with cancer and their journey back to Faith.

Timeline

Secretary

AUGLEN PARK COTTAGE ASSOCIATION
05.2007 - Current

Owner/Operator

Heather’s Housekeeping
01.1999 - Current

Residential Cleaner/Supervisor

Around The House Services
05.1996 - 12.1998

Cashier/Sales Clerk

K-MART
08.1992 - 08.1996

Salesperson

WAREHOUSE ONE
08.1991 - 08.1992

Adult, child and animal Psychology; Philosophy; Astronomy; Mennonite Studies -

University of Winnipeg

Many creative writing courses at McNally Robinson’s as As well as online writing courses -

University of Iowa

Bachelor of Arts - French, English

UNIVERSITY OF WINNIPEG

High School Diploma -

RIVER EAST COLLEGIATE

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HEATHER GINTER