Heather Gieni
Calgary,Canada
Summary
Dynamic professional with extensive experience at Alberta Health Services, excelling in high-pressure environments. Proven ability in administrative support and communication, effectively facilitating virtual medical appointments and triage systems. Recognized for strong analytical thinking and time management skills, ensuring seamless operations and enhanced patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Population Public Health Support Team – Virtual MD and OCTP
Alberta Health Services
Calgary, Canada
04.2021 - Current
- Booked virtual medical appointments for patients referred from 811.
- Assigned patients to physicians to ensure continuity of workflow.
- Connected physicians and patients with sites for drug infusion.
- Thrived in face paced, high disruption and stress environment
Coordinated Early Identification and Response Team – Admin IV
Alberta Health Services
Calgary, Canada
04.2021 - Current
- Screened patients for eligibility for outpatient treatment.
- Assisted in conceptualizing and implementing a triage system
- Conferred with clinical staff when necessary.
COVID Assistance Team - Non-Clinical Team Lead – Admin IV
Alberta Health Services
Calgary, Canada
04.2021 - Current
- Provided deskside support to Vaccine Booking Clerks.
- Troubleshooting, on the spot coaching, and training.
- Assigned tasks to clerks as required.
- Communicated updates to the provincial Covid-19 policies to the team.
COVID Assistance Team - Vaccine Booking Line – Admin II
Alberta Health Services
Calgary, Canada
04.2021 - Current
- Booked COVID vaccines for the public.
- Assisted in recruiting Ukrainian and Russian translators and booked language proficiency tests.
- Conducted triage screening for inbound callers to ensure proper direction to the correct department.
League Ambassador & Off-Ice Official
NCHL
Calgary, Canada
05.2015 - 12.2021
- Attended pre-game meetings with teams and noted all concerns.
- Accurate record and scorekeeping for games.
- Prompt submission of game and interview data for review by league administration.
Consultant
Essential Energy Services
Calgary, Canada
04.2013 - 06.2013
- Assisted with the implementation of Spira software and customized documentation.
- Edited and contributed to technical manual.
- Completed project within time constraints set out by client.
- Accurate, ethical and prompt billing.
Business Analyst
Spira Data Corp.
Calgary, Canada
02.2012 - 03.2013
- Assisted project managers in the integration of Spira software into client’s accounting systems.
- Guided customers through the implementation process.
- Attended client planning meetings and identified potential issues.
- Diligent in identifying implementation reluctance and worked to overcome challenges.
Education
MASTER OF ARTS - DISASTER & EMERGENCY MANAGEMENT
Royal Roads University
Victoria, BC03-2025
BACHELOR OF SCIENCE - GENERAL SCIENCE, Minors in CHEMISTRY & ENGLISH
Mount Royal University
Calgary, AB06-2020
Skills
- Microsoft Office Suite
- Time management
- Positive attitude
- Analytical thinking
- Communication skills
- Team collaboration
- Organization skills
- MS Teams and Zoom
- Facilitation techniques
- Problem-solving strategies
Certification
- ICS-100
- All required AHS courses
Accomplishments
- Jason Lang Memorial Award
- Dean’s List - Faculty of Arts
- Dean’s List - Faculty of Science
- Script Writing Apprenticeship
Hobbies and Interests
- Barbeque Competitions
- Reading
- Writing
- Photography
- Sewing
References
References available upon request.
Timeline
Population Public Health Support Team – Virtual MD and OCTP
Alberta Health Services
04.2021 - Current
Coordinated Early Identification and Response Team – Admin IV
Alberta Health Services
04.2021 - Current
COVID Assistance Team - Non-Clinical Team Lead – Admin IV
Alberta Health Services
04.2021 - Current
COVID Assistance Team - Vaccine Booking Line – Admin II
Alberta Health Services
04.2021 - Current
League Ambassador & Off-Ice Official
NCHL
05.2015 - 12.2021
Consultant
Essential Energy Services
04.2013 - 06.2013
Business Analyst
Spira Data Corp.
02.2012 - 03.2013
MASTER OF ARTS - DISASTER & EMERGENCY MANAGEMENT
Royal Roads University
BACHELOR OF SCIENCE - GENERAL SCIENCE, Minors in CHEMISTRY & ENGLISH
Mount Royal University
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