Heather Fry
Surrey,British Columbia
Summary
Customer Service Representative looking for part-time work in the service or labor industry. Dedicated to customer satisfaction and an efficiently run business.
Overview
10
10
years of professional experience
Work History
General Laborer
Skippy's Popcorn
03.2015 - 08.2016
- Food Safe certified representative
- Manufactured product in a safe and clean manner
- Responsible for creative output in the explorative stages of new products
- Packaging and labeling products
- Some customer service through walk-ins and call-in orders
Customer Service Representative/Assistant Manager
Domino's Pizza
10.2010 - 08.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Looked for the best deals for customers while increasing product sales
- Offered advice and assistance to customers and staff
- Computer and Register work, handling cash and pay-outs for drivers
- Opening and closing responsibilities
Customer Service Representative/Night Shift Supervisor
Greyhound - Metobe Services
06.2006 - 02.2010
- Shipped and received parcels for personal and business customers with care
- Organized and re-routed parcels up to 50 lbs to be shipped nationally
- Offloaded pallets safely from shipping truck trailer
- Sold tickets for travelling customers and helping them get to their desired locations
- Efficiently worked on own as well as with others
- Computer and Register experience, handling of cash and end-of-night cash-outs
Education
General Studies
Grande Prairie Regional College
Grande Prairie2009
Skills
- Staff Training
- Order Fulfillment
- Retail Customer Service
- Stock Management
- Food and Safety Standards
- Product Promotion
- Conflict Mediation
- Attention to Detail
Timeline
General Laborer
Skippy's Popcorn
03.2015 - 08.2016
Customer Service Representative/Assistant Manager
Domino's Pizza
10.2010 - 08.2013
Customer Service Representative/Night Shift Supervisor
Greyhound - Metobe Services
06.2006 - 02.2010
General Studies
Grande Prairie Regional College
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