Heather Fraser
Halifax,NS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Virtual Receptionist
Smiledog
05.2024 - 07.2024
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
- Served as an integral part of the virtual reception team through consistent reliability and punctuality during scheduled shifts.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
- Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Receptionist and Hygiene Coordinator
Clayton Park Plaza Dental
10.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Senior Chiropractic Receptionist
Genesis, Chiropractic And Wellness
04.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Invoiced patients accurately in line with charging guidelines.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
Dental Office Receptionist
Aria Dental Centre
09.2020 - 07.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Dental Office Receptionist
Sunningdale Dental
09.2018 - 03.2020
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Registered Dental Hygienist
Dr. Norman Lewis
01.2006 - 08.2018
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
Education
Dental Hygienist -
Canadian Academy of Dental Hygiene
Mississauga, ON10.2006
Skills
- Patient Relations
- Telephone Etiquette
- Record Processing
- Appointment Scheduling
- Payment Scheduling and Collection
- Organization and Time Management
- Patient Data Processing
- Medical Recordkeeping
- Critical Thinking
- Checking Patient Details
Volunteer work.
NSPEI Lung Association
February 2023 to present
Meet up group
Organize weekly activities for group members
Timeline
Virtual Receptionist
Smiledog
05.2024 - 07.2024
Receptionist and Hygiene Coordinator
Clayton Park Plaza Dental
10.2023 - 05.2024
Senior Chiropractic Receptionist
Genesis, Chiropractic And Wellness
04.2023 - Current
Dental Office Receptionist
Aria Dental Centre
09.2020 - 07.2022
Dental Office Receptionist
Sunningdale Dental
09.2018 - 03.2020
Registered Dental Hygienist
Dr. Norman Lewis
01.2006 - 08.2018
Dental Hygienist -
Canadian Academy of Dental Hygiene