Heather Ford

• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Cut fabric, trims and upholstery materials based on customer requests
• Received, priced and shelved new products on a weekly basis, uploaded packing slips to Dropbox
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Facilitated technology and workplace moves of CIBC employees in offices across Canada. Each group's unique technology required strong communication skills, such as face-to-face meetings, conference calls and email
• Created, tested and trained colleagues on process plans for moving and installing new office technologies

Responsible for the telecommunication needs of Bell's largest corporate clients.

Designed plan to route incoming calls (votes) for the first two Canadian Idol TV shows in 2003 and 2004