Heather Foran
Vegreville,AB
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Library Assistant
Vegreville Centennial Library
08.2021 - Current
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information
- Utilized computer databases to locate library materials
- Kept detailed records of lending transactions and library users.
Immigration Service Delivery Agent
Government of Canada
01.2004 - 05.2019
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents
- Corresponded with clients, coworkers, other government departments
- Collected, arranged and assessed client documents and data for application submission
- Interpret and explain laws and regulations to travelers, prospective immigrants, shippers, and manufacturers by phone and/or in writing
- Flexible to changing procedures and policies
- Held enhanced reliability/secret clearances
Enumerator/ Supervisor Deputy Returning Officer
Elections Alberta
09.2018 - 05.2019
- Obtained updated contact information from all subjects and verified data for accuracy
- Diplomatic door-to-door collection of personal voter information
- Assisted people in filling out surveys with complete and accurate information
- Secured confidential information
- Dispensed assignments to enumerator team and submitted completed work to supervisors
Education
Diploma, Dental Office Administrator - Office Administration
Robertson College
Vegreville, Alberta09.2021
Certificate, Personal Support Aid - undefined
Norquest College
Vegreville, Alberta10.2001
Diploma, High School - undefined
Queen Elizabeth High School
Edmonton, Alberta06.1995
Skills
- Competent with Microsoft Office Suite
- Strong verbal and written communication
- Excellent customer service and interpersonal skills
- Experienced data entry and decision making
- Detail oriented
- Proficient time management skills
- Flexible and adaptable to change
- Telephone Etiquette
References
Kira Chalupa, Manager - Vegreville Centennial Library, (780) 632-3491
Kathy Osinchuk, Assistant Manager - Vegreville Centennial Library, (780) 632-3491
Lisa Sederski, Senior Executive Associate - Norquest College, (780) 945-7909
Languages
English
Native or Bilingual
Timeline
Library Assistant
Vegreville Centennial Library
08.2021 - Current
Enumerator/ Supervisor Deputy Returning Officer
Elections Alberta
09.2018 - 05.2019
Immigration Service Delivery Agent
Government of Canada
01.2004 - 05.2019
Diploma, Dental Office Administrator - Office Administration
Robertson College
Certificate, Personal Support Aid - undefined
Norquest College
Diploma, High School - undefined
Queen Elizabeth High School
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