Heather Fiedler
Chilliwack
Summary
Dynamic Customer Support Professional with a proven track record at Concentrix, excelling in technical troubleshooting and complaint handling. Adept at fostering customer relationships and delivering exceptional service, I leverage my fluency in multiple languages and strong problem-solving abilities to enhance customer satisfaction and drive success.
Overview
21
21
years of professional experience
Work History
Customer Support Professional
Concentrix
03.2004 - 09.2024
Provided comprehensive technical and product support directly to customers. Provided support for HP, Dell, Rogers and Meta.
Education
Office Management
Sprott Shaw
Chilliwack, BCSkills
- Call center experience
- Customer service excellence
- Inbound call answering
- Organization and recordkeeping
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Time management abilities
Languages
English
Timeline
Customer Support Professional
Concentrix
03.2004 - 09.2024
Office Management
Sprott Shaw
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