Heather Fayant Pay
Summary
Experienced customer service representative seeking challenging role with reputable organization. Skills and experience geared towards driving success. Eager to contribute to dynamic team and make meaningful impact in fast-paced environment. Excited about opportunity to grow professionally and take on new responsibilities. Strong work ethic and dedication to achieving goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Jocelyn’s Independent Grocer
11.2022 - 12.2024
- Provided customer service by addressing errors in transactions, refunds, and complaints. Sold lottery and groceries and some shifts worked in smoke shop. Operated in PC Express during various shifts also, ensuring successful grocery pickup orders.
Janitorial Cleaner
RE/MAX
03.2021 - 09.2021
- Maintained cleanliness and orderliness in office spaces. Duties included Vacuuming, dusting, windows, organization,etc
Cashier/Customer Service
No Frills
09.2018 - 09.2019
- Handled cashier responsibilities, processed groceries, and managed cash transactions. Maintained cleanliness during downtime and stocked shelves during slow periods. Executed efficient transaction handling and ensured store organization.
Cashier/Customer Service
Husky Convenience Store
04.2008 - 09.2011
- Managed operations of a small corner store, including opening and closing duties. Handled cashier responsibilities such as customer complaints, cleaning, inventory also facilitated sales of tobacco and lottery products.
Swing Manager
McDonald's Restaurant
01.2003 - 08.2008
- Started as a crew member worked my way up over the years. Duties included, Supervision of daily operations, ensuring compliance with safety and quality standards. Trained and mentored team members on operational procedures and customer service excellence. Also coordinated staff schedules to maintain optimal coverage during peak hours.
Education
Secondary School - Curating
Certificate in Museum Studies (CMS)
Red Deer, AB06.2007
Skills
- Customer Service (15 years)
- Curating, tourism, communication
- Order Entry
- Communication
- Janitorial
- Management
- Kitchen work
Languages
English - Fluent
Personal Details
Highest Level of Education: Highschool/ Secondary School
Timeline
Customer Service Representative
Jocelyn’s Independent Grocer
11.2022 - 12.2024
Janitorial Cleaner
RE/MAX
03.2021 - 09.2021
Cashier/Customer Service
No Frills
09.2018 - 09.2019
Cashier/Customer Service
Husky Convenience Store
04.2008 - 09.2011
Swing Manager
McDonald's Restaurant
01.2003 - 08.2008
Secondary School - Curating
Certificate in Museum Studies (CMS)
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