Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Fast

Regina,SK

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Office Manager

Trimac Transportation
08.2016 - Current


  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Office Coordinator

Merlin Ford
11.2015 - 08.2016
  • Interacted with customers by phone, email, or in-person to provide information.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Demonstration Manager

Professional Warehouse Demonstrations(Costco)
11.2009 - 10.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Sales Manager

The Hudson's Bay
01.2008 - 10.2009
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

C.O.F.I Clerical

The Hudson's Bay
04.2005 - 01.2008
  • Maintained inventory count, tracked usage, and documented variances.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Vast knowledge of Oracle

Education

High School Diploma -

Walter Murray Collegiate
Saskatoon, SK

Clinical Psychology

University of Saskatchewan
Saskatoon, SK

Skills

  • Senior Leadership Support
  • Credit and Collections
  • Cost Management
  • Business Administration
  • Customer Service
  • Database Administration

Timeline

Office Manager

Trimac Transportation
08.2016 - Current

Office Coordinator

Merlin Ford
11.2015 - 08.2016

Demonstration Manager

Professional Warehouse Demonstrations(Costco)
11.2009 - 10.2015

Sales Manager

The Hudson's Bay
01.2008 - 10.2009

C.O.F.I Clerical

The Hudson's Bay
04.2005 - 01.2008

High School Diploma -

Walter Murray Collegiate

Clinical Psychology

University of Saskatchewan

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Heather Fast