Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Fallow

819 HWY 7A Cavan,Canada

Summary

Transportation Manager with many years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.

Overview

17
17
years of professional experience

Work History

Transportation Manager

Ajax Transportation
03.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Prepared and updated employees' daily work schedules.
  • Analyzed historical trends to proactively address potential challenges within the supply chain.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Coordinated logistics activities across multiple locations for seamless distribution operations.
  • Reduced transport costs for the company through strategic planning with vendors and carriers.
  • Streamlined operations by implementing new processes for better communication and efficiency.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees to keep everyone on same page and working toward established business goals.

Dispatch Support

Ajax Transportation
06.2013 - 03.2021
  • Proactively addressed potential disruptions in the supply chain by identifying bottlenecks early and implementing corrective measures.
  • Demonstrated adaptability during unforeseen situations such as weather-related delays or last-minute order changes.
  • Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
  • Developed strong relationships with key clients through excellent customer service and proactive communication.
  • Enhanced customer satisfaction by resolving issues promptly and providing accurate information on shipment progress.
  • Accurately documented all dispatch activities for better record keeping and future reference.
  • Increased accuracy in billing processes by diligently maintaining records of time-sensitive shipments and additional services provided.
  • Printed the required delivery manifest for the deliveries and pick ups.
  • Sent and received various emails pertaining to numerous different situations.
  • Streamlined communication between dispatch, drivers, and customers for timely updates on shipment status.
  • Kept track of the weather and construction to oblige the best routes possible
  • Effectively managed driver schedules to prevent fatigue while adhering to strict deadlines for deliveries or pickups.
  • Maximized fleet utilization by monitoring vehicle availability, maintenance schedules, and driver assignments.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Collaborated with cross-functional teams to resolve complex logistical challenges, ensuring seamless operations.
  • Expedited delivery times by prioritizing high-urgency shipments and assigning appropriate resources.
  • Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.

Grocery Department

Loblaws
11.2012 - 06.2013
  • Stocked the shelves with product and filled the empty holes
  • Set up product displays for sales or to increase sales
  • Helped customers find whatever product they may need
  • Answered calls and pages.

Hot Meals Ready

Zehrs Markets
01.2011 - 11.2012
  • Followed food and safety procedures to ensure the quality of food
  • Served customers as quick and efficiently as possible
  • Kept everything clean
  • Followed washing and sanitizing procedures
  • Made sure the customer is happy
  • Cleaned and cut fish accordingly
  • Set up display cases accordingly
  • Placed orders through vendors
  • Counted inventory when needed.

Clerk

Goodwood Nurseries Ltd
02.2008 - 07.2008
  • Balanced cash drawer accurately
  • Greeted customers in a pleasant yet professional manner
  • Maintained inventory system
  • Assisted with other departments.

Cleaning Staff

A Perfect Touch Cleaning Services
06.2007 - 08.2007
  • Dusting, mopping, and vacuuming multiple floors of houses
  • Cleaning and sanitizing bathrooms (i.e
  • Sinks, toilets, bathtubs and shower stalls)
  • Cleaning and maintaining kitchens (i.e
  • Stoves, microwaves, fridges and other)
  • Working in a team environment on a timed schedule Assembly Line
  • Assembled outfits for fashion shows
  • Picked and packed orders to send out to customers
  • Adapted newsletters and sent out in mass mailings
  • Assisted reception staff.

Education

Uxbridge Secondary School
Uxbridge, Ontario

Keswick High School
Keswick, Ontario

Skills

  • Excellent communication skills
  • Works well in team environment
  • Bondable/insurable
  • Reliable
  • Energetic and organized
  • Self-starter with professional manner
  • Handled cash with high efficiency
  • Experienced in deadline driven environment
  • Inventory systems
  • Scheduling appointments
  • Records Research
  • Document Management
  • Meeting Coordination
  • Office Supply Management
  • Load Planning

Timeline

Transportation Manager

Ajax Transportation
03.2021 - Current

Dispatch Support

Ajax Transportation
06.2013 - 03.2021

Grocery Department

Loblaws
11.2012 - 06.2013

Hot Meals Ready

Zehrs Markets
01.2011 - 11.2012

Clerk

Goodwood Nurseries Ltd
02.2008 - 07.2008

Cleaning Staff

A Perfect Touch Cleaning Services
06.2007 - 08.2007

Uxbridge Secondary School

Keswick High School

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Heather Fallow