Heather Edwards
McKinleyville
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
20
20
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
05.2006 - 01.2026
- Managed medication inventory to ensure optimal stock levels and reduce waste.
- Collaborated with pharmacists to prepare and dispense prescriptions accurately.
- Verified patient information and prescription details for accuracy before dispensing medications.
- Implemented process improvements that enhanced workflow efficiency in dispensing operations.
- Oversaw daily pharmacy operations, ensuring adherence to local, state, and federal regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Counted and measured medications following standard procedures.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Store Manager
Walgreens
12.2005 - 01.2026
- Assisted in inventory management and stock replenishment processes.
- Supported team in maintaining store cleanliness and organization standards.
- Learned customer service protocols to enhance shopping experience.
- Engaged with customers to address inquiries and resolve issues promptly.
- Shadowed senior staff to gain insights into operational workflows and best practices.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Participated in merchandising efforts to create appealing product displays.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with team members to ensure compliance with safety regulations.
Education
No Degree - Business Administration And Management
College of The Redwoods
Eureka, CASkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Patient confidentiality
- Pharmacy law compliance
- Inventory management
- Point of sale systems proficiency
Timeline
Certified Pharmacy Technician
Walgreens
05.2006 - 01.2026
Store Manager
Walgreens
12.2005 - 01.2026
No Degree - Business Administration And Management
College of The Redwoods