Heather Eastman
Summary
Proven to enhance operational efficiency and customer satisfaction. I excel in multitasking and exceptional service, evidenced by positive feedback and seamless management. My integrity and strong mathematical skills ensure meticulous transaction tracking and adherence to regulations, showcasing my commitment to excellence and reliability in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Casino Croupier
Great Blue Heron Casino
10.2003 - 10.2022
- Increased efficiency by accurately managing bets, distributing winnings, and collecting losses within the allotted time frame.
- Contributed to the casino's reputation for exceptional service by consistently receiving positive feedback from guests and management.
- Supported fellow croupiers in handling large groups or complex situations, resulting in seamless gameplay transitions.
- Facilitated a welcoming environment for novice players, providing clear explanations of game rules and betting procedures.
- Ensured accurate record keeping by meticulously tracking all buy-ins, wins, losses, and other relevant transactions.
- Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits.
- Maintained game integrity through vigilant observation of players and adherence to gaming regulations and procedures.
- Demonstrated strong multitasking abilities by simultaneously managing multiple games while ensuring compliance with casino policies.
- Collaborated with security personnel to identify potential threats or instances of cheating at gaming tables.
Office Administrative Assistant
Eastman Plumbing Ltd
08.2009 - 03.2022
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Education
Interior Design Associates Diploma - Interior Design
Yorkville University
Toronto, Canada09.2023
Skills
- Patience and composure
- Exceptional customer service
- Reliable and punctual
- Integrity and Honesty
- Effective Multitasking
- Strong mathematical skills
Timeline
Office Administrative Assistant
Eastman Plumbing Ltd
08.2009 - 03.2022
Casino Croupier
Great Blue Heron Casino
10.2003 - 10.2022
Interior Design Associates Diploma - Interior Design
Yorkville University
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