Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Dukes

Sault Ste. Marie,ON

Summary

Dynamic and results-driven professional with extensive experience in customer service at Ventures Sault Area Hospital. Proven expertise in cash handling and effective communication, consistently enhancing patient and guest experiences. Recognized for exceptional problem-solving skills and maintaining high standards of cleanliness and organization in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier

Ventures Sault Area Hospital
Sault Ste. Marie, Ontario
05.2025 - Current
  • Handled cash, credit, and debit transactions following hospital protocols.
  • Maintained cleanliness and organization of the cashier area to enhance patient experience.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Accepted cash and credit card payments, issued receipts and provided change.

Banquet Server

Delta Hotel
Sault Ste. Marie, Ontario
09.2024 - 02.2025
  • Set up banquet tables and chairs according to event specifications.
  • Served food and beverages to guests in a timely manner.
  • Assisted in the coordination of event schedules with kitchen staff.
  • Provided excellent customer service to enhance guest experiences.
  • Followed safety and sanitation guidelines during food service activities.
  • Responded promptly to guest inquiries and special requests during events.

Server

Westside Cafe
Sault Ste. Marie, Ontario
05.2018 - 01.2024
  • Provided excellent customer service to enhance dining experiences.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining areas.
  • Assisted in training new servers on restaurant procedures.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

Bachelor of Arts - Bachelor Of Social Work

Algoma University
Sault Ste. Marie
04-2015

Child And Youth Worker

Sault College of Applied Arts And Technology
Sault Ste. Marie
05-1996

Some College (No Degree) - Computer Information Systems

Northland Adult Education
Sault Ste. Marie, ON

Skills

  • Cash handling
  • Point of sale
  • Payment processing
  • Customer transaction management
  • Cash register operation
  • Event coordination
  • Food safety compliance
  • Scheduling assistance
  • Maintenance of cleanliness
  • Effective communication
  • Problem solving
  • Customer service excellence
  • Attention to detail
  • Point of sale proficiency
  • Complaint resolution
  • Conflict resolution
  • Work ethic and integrity
  • Dependability and reliability
  • POS system operations
  • Liquor law compliance
  • Reports and documents
  • Online orders preparation
  • Empathy and patience

Certification

  • Smart Serve
  • Whimis
  • FoodHandler Certificate

Timeline

Cashier

Ventures Sault Area Hospital
05.2025 - Current

Banquet Server

Delta Hotel
09.2024 - 02.2025

Server

Westside Cafe
05.2018 - 01.2024

Bachelor of Arts - Bachelor Of Social Work

Algoma University

Child And Youth Worker

Sault College of Applied Arts And Technology

Some College (No Degree) - Computer Information Systems

Northland Adult Education
Heather Dukes