Summary
Overview
Work History
Education
Skills
Certification
Languages
References
ACTIVITIES
Timeline
Generic

Heather Downey

Carleton Place,Canada

Summary

Motivated and enthusiastic individual with a strong background in customer service. Proven ability to engage with customers, deliver exceptional service, and drive sales. A reliable team player with a passion for helping others.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal trainer

Body and Mind Athletics, Manotick
11.2021 - 04.2025
  • Train and design personalized programs for client of various ages and abilities
  • Teach various types of group fitness classes ie. strength, conditioning, core, HIIT
  • Assess and treat structural and muscular dysfunctions
  • Sell personal training packages and group memberships

Sales associate

Popeyes supplements, Kanata
06.2021 - 09.2021
  • 1 on 1 conversation with customers
  • Educating customers on physical health nutrition and proper supplement use
  • Helping customers find supplements based on their needs and challenges

Hostess

The Barley Mow, Stittsville
04.2019 - 08.2020
  • Welcome customers in a friendly manner
  • Clean tables, set up reservations
  • Assist servers with food service
  • Accommodate guests with special needs, including accommodation for child seat and wheelchairs

Assistant (co-op)

Stittsville Carp Road Physiotherapy
01.2018 - 06.2018
  • Welcome clients and respond to client requests in person and by phone
  • Organize files
  • Ensure patient rooms and linens are clean

Education

ISSA- Personal Trainer - CPR and AED Certification

10.2021

Physical and Health Education

Nipissing University, North Bay
North Bay
10.2021

High School Diploma - undefined

West Carleton Secondary School, Dunrobin
Dunrobin
06.2019

Skills

  • Highly motivated and dependable
  • Excellent listening and communication skills
  • Excellent Customer Service skills
  • Excellent Sales Skills

Certification

  • ISSA Personal Trainer Certificate 10/2021
  • CPR and AED Certified 04/2024
  • Smart Serve Certification 06/2020
  • Exercise Therapy Association - Fully Certified Exercise Therapist
  • Upper body mastery 09/2023
  • Lower body mastery 03/2022
  • Core mastery 03/2024
  • Canadian center for Strength and conditioning
  • Strength and mass gain academy certified 08/2023
  • Mastering program design certified 08/2023
  • Certificate in French Language Skills (DELF) 06/2019

Languages

French
Professional Working
English
Native or Bilingual

References

Steph Mercanti: Body and Mind Athletics manager

Phone: 613-295-7929


John Lalonde: Barley Mow Stittsville manager

Phone: 613-867-5669


Jonathon McDonald: Popeyes Supplements Manager

Phone: 613-482-2934

ACTIVITIES

  • West Ottawa Competitive ringette (2006-2018)
  • Personal health and fitness focused
  • Attended Swis Symposium conference 2022 and 2024

Timeline

Personal trainer

Body and Mind Athletics, Manotick
11.2021 - 04.2025

Sales associate

Popeyes supplements, Kanata
06.2021 - 09.2021

Hostess

The Barley Mow, Stittsville
04.2019 - 08.2020

Assistant (co-op)

Stittsville Carp Road Physiotherapy
01.2018 - 06.2018

ISSA- Personal Trainer - CPR and AED Certification

Physical and Health Education

Nipissing University, North Bay

High School Diploma - undefined

West Carleton Secondary School, Dunrobin

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Heather Downey