Heather Donaldson
Brighton,ON
Overview
13
13
years of professional experience
Work History
Server
Franks Corner Grill
Brighton
01.2023 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/ Manager
Brighton Gate Restaurant
Brighton, ON
03.2020 - 01.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Veterinary Assistant
English Line Vet Clinic
Campbellford, ON
04.2019 - 01.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Server
Harborview Cafe
Brighton, ON
06.2012 - 08.2018
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
East Northumberland Secondary
BrightonVeterinary Assistant
St.Lawrence College
Kingston, ON05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Professional appearance
Languages
English
Elementary
Timeline
Server
Franks Corner Grill
01.2023 - 07.2025
Server/ Manager
Brighton Gate Restaurant
03.2020 - 01.2023
Veterinary Assistant
English Line Vet Clinic
04.2019 - 01.2020
Server
Harborview Cafe
06.2012 - 08.2018
High School Diploma -
East Northumberland Secondary
Veterinary Assistant
St.Lawrence College