Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Dioquino

Sunnyvale

Summary

Highly motivated and committed Medical Assistant/Clinic Assistant with a background of an experienced customer service representative, has a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring team-building skills to deadline driven environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Sephora USA
04.2022 - Current
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed payments, entering sales in register for prompt customer service.

Referral Specialist II/ Clinic Assistant II

Lucile Packard Children's Hospital
05.2021 - Current
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
  • Contributed to the development of referral policies and procedures, enhancing departmental operations.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Verified insurance benefits and eligibility for consultations before referring clients.
  • Processed referral requests from patients, doctors and other health care professionals.
    Answered telephone calls to offer office information, answer questions, and direct calls to
    staff.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data
    integrity throughout process

Practice Care Coordinator/Medical Assistant

Stanford Health Care
03.2014 - 10.2022
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.

Customer Service Agent

Alaska Airlines
10.2017 - 11.2018
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.

Medical Assistant

San Jose Medical Group
02.2011 - 02.2014


  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared lab specimens for diagnostic evaluation.

Medical Assistant I

Aberella Pediatric Clinic
10.2008 - 01.2011
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Certificate - Medical Assistant

Everest College
San Jose
2009

High School Diploma -

Fremont High School
Sunnyvale, CA
2004

Skills

  • Patient-Focused Care
  • Indirect Patient Care
  • Patient Scheduling
  • HIPAA Compliance
  • Medical Terminology
  • Immunization Administration
  • Epic Software Proficiency
  • Google Suite Proficiency
  • Pre-Authorizations
  • Insurance Verification

Certification

BLS CPR certified

Timeline

Beauty Advisor

Sephora USA
04.2022 - Current

Referral Specialist II/ Clinic Assistant II

Lucile Packard Children's Hospital
05.2021 - Current

Customer Service Agent

Alaska Airlines
10.2017 - 11.2018

Practice Care Coordinator/Medical Assistant

Stanford Health Care
03.2014 - 10.2022

Medical Assistant

San Jose Medical Group
02.2011 - 02.2014

Medical Assistant I

Aberella Pediatric Clinic
10.2008 - 01.2011

Certificate - Medical Assistant

Everest College

High School Diploma -

Fremont High School

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Heather Dioquino