Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather DeMarco

Ramona

Summary

Dynamic Operations & Administrative Manager with over 20 years of extensive experience at U.S. Navy Active Duty, excelling in office management and strategic planning. Proven track record in enhancing team productivity and implementing process improvements, while fostering strong relationships. Skilled in Microsoft Office and adept at critical thinking, driving organizational success through effective leadership and employee development. Exceeded customer expectations in providing consistent, reliable experiences while constantly looking for areas of improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations & Administrative Manager

U.S. Navy Active Duty
02.2024 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
  • Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
  • Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
  • Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
  • Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
  • Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
  • Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
  • Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
  • Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Created reports, presentations and other materials for executive staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Career Development Manager

U.S. Navy Active Duty
03.2023 - 02.2024
  • Established relationships with external organizations for potential partnership opportunities in career development initiatives.
  • Oversaw the budgeting process for all aspects of the organization''s career development programming to ensure optimal resource allocation.
  • Promoted a positive work environment by facilitating communication between employees at all levels regarding career advancement opportunities.
  • Provided individual and group career development services to students.
  • Developed tailored career paths for individual employees based on their strengths, interests, and goals.
  • Assisted students in skill development such as job searching, networking, ethical conduct and negotiations.
  • Conducted annual evaluations of each employee''s career progress in alignment with individual goals as well as organizational objectives.
  • Championed the importance of ongoing professional growth throughout the organization, inspiring employees to take charge of their own career paths.
  • Served as a resource for managers seeking guidance on employee performance reviews, promotion considerations, and succession planning strategies.
  • Evaluated program effectiveness through regular assessment of participant feedback and success metrics.
  • Identified areas of improvement within the organization''s overall career development strategy to better align with industry trends and best practices.
  • Increased employee retention by providing personalized coaching and guidance for career progression.
  • Delivered presentations on effective goal-setting techniques to help employees reach their full potential in both their personal lives and careers.
  • Designed custom career development workshops and seminars based on specific employee feedback, interests, and needs.
  • Enhanced career development opportunities by creating and implementing comprehensive training programs.
  • Managed company-wide mentorship program to foster professional growth and skill development.
  • Administered various career and personality assessments to clients to help determine career cluster and career interest matching.
  • Conducted research on future career outlook, trends and educational or skill requirements.
  • Counseled clients on steps and options needed to realize career aspirations and goals.
  • Interpreted results of assessments for clients and developed career action plans based on assessment results.
  • Networked with professionals in community and built relationships to establish resources and future job opportunities for clients.
  • Monitored current clients to gauge engagement of program and assess progress.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Led career planning and professional development for over 1,700 service members, enhancing retention, advancement readiness, and long-term career satisfaction.
  • Advised personnel on promotion pathways, training opportunities, and career transitions, aligning individual goals with organizational needs.
  • Managed performance evaluations, advancement boards, reenlistment counseling, and mentorship programs to improve workforce management.
  • Conducted workshops, one-on-one counseling, and transition assistance to prepare personnel for both military advancement and civilian careers.
  • Recognized for strengthening career satisfaction, retention, and performance through proactive guidance and leadership development.

Security Manager

U.S. Navy Active Duty
09.2021 - 03.2023
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Kept team compliant with security protocols and appearance standards.
  • Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
  • Provided ongoing training and support for employees regarding security best practices, fostering a culture of awareness and responsibility.
  • Developed comprehensive personnel security policies, establishing clear guidelines for employees to follow.
  • Maintained accurate records of all personnel security information, ensuring easy retrieval when needed.
  • Served as a liaison between departments on matters related to personnel security concerns or initiatives, facilitating effective communication and collaboration among teams.
  • Evaluated existing procedures for granting and managing employee access levels, recommending changes where necessary based on industry best practices.
  • Worked closely with IT department to ensure proper cyber-security measures were in place for employee access to sensitive information systems.
  • Managed sensitive investigations into internal security breaches with discretion and professionalism, minimizing damage to company reputation.
  • Implemented proactive measures such as routine risk assessments and staff education programs designed to reduce likelihood of future internal incidents occurring.
  • Responded promptly to requests from management for specific personnel security information, assisting in decision-making processes as needed.
  • Led regular meetings with key stakeholders to discuss current trends in personnel security and identify areas needing improvement within the organization.
  • Ensured compliance with all relevant legal and regulatory requirements by staying abreast of any changes to personnel security legislation or guidelines.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Directed all aspects of the command's personnel security program for over 2,000+ personnel, safeguarding classified material up to TS/SCI.
  • Administered personnel security clearances, indoctrinations, and periodic reinvestigation's in full compliance with DoD 5200.02.
  • Developed and enforced personnel security SOPs resulting in a more streamlined process.
  • Coordinated with NCIS, DCSA, and external contracting partners during joint security reviews and incident response investigations.
  • Managed over $30M personnel security investigations and supervised a team of 24 security specialist.

Executive Office Manager

U.S. Navy Active Duty
05.2018 - 08.2021
  • Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
  • Supported senior leadership effectively during periods of organizational change which ultimately led to increased stability throughout the company.
  • Implemented new software programs for enhanced data management and report generation capabilities.
  • Coordinated various staff training initiatives to improve team members'' skill sets while enhancing overall efficiency within the office.
  • Contributed to the creation of internal policies and procedures that streamlined workflow processes while maintaining compliance standards.
  • Facilitated smooth day-to-day operations, ensuring timely completion of tasks and projects.
  • Managed sensitive information discreetly by implementing secure storage practices that protected both company assets as well as employee privacy.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote company culture.
  • Provided support to executives during critical decision-making processes, offering valuable insights based on research and data analysis.
  • Handled conflict resolution efforts within the workplace diplomatically leading to improved morale among staff members.
  • Streamlined office processes by implementing efficient organization and communication systems.
  • Improved workflow efficiency by developing comprehensive filing systems and document management protocols.
  • Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
  • Managed phone calls, emails, letters and packages.
  • Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
  • Used Microsoft Powerpoint and Sharepoint to prepare presentations, proposals and reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Directed all executive-level administrative operations for a high-tempo special operations command supporting over 5,000 personnel across multiple global deployments.
  • Managed scheduling, correspondence, records, and senior staff support for command leadership, ensuring seamless coordination across classified and unclassified environments.
  • Oversaw personnel actions including evaluations, promotions, legal coordination, and travel orders, maintaining 100% compliance with Navy and federal regulations.
  • Trusted with handling sensitive information at the highest levels of operational security and discretion.

Education

Associate of Arts - General

Columbia College of Missouri
Columbia, MO
05-2015

Skills

  • Office administration
  • Organization and multitasking
  • Office management
  • Staff management
  • Critical thinking
  • Relationship building
  • Customer service management
  • Administrative support
  • Microsoft Office Suite
  • Event coordination
  • Organizational leadership
  • Meeting coordination
  • Team collaboration
  • Performance evaluations
  • Performance improvement
  • Employee development
  • Strategic planning
  • Documentation and control
  • Quality standards
  • Process improvement
  • Training and coaching
  • Office supervision
  • Event planning
  • Mail handling
  • Developing policies and procedures
  • Records management
  • Policy and procedure modification
  • Calendar management
  • Travel coordination
  • Corrective action implementation
  • Presentation design
  • Verbal and written communication
  • Administrative improvement
  • Time management
  • Microsoft office
  • Administrative management
  • Attention to detail
  • Work Planning and Prioritization
  • Training and orientation
  • Active listening
  • Goal setting
  • Analytical thinking
  • Planning and prioritization
  • Records and database management
  • Company representation
  • Policy management
  • Administrative background
  • Customer satisfaction evaluation
  • Report writing
  • Electronic filing systems
  • Operational standards development

Certification

  • Apprenticeship - Office Manager/Administrative Services - 24 March 2012
  • Apprenticeship - Computer Operator - 14 February 2015

Timeline

Operations & Administrative Manager

U.S. Navy Active Duty
02.2024 - Current

Career Development Manager

U.S. Navy Active Duty
03.2023 - 02.2024

Security Manager

U.S. Navy Active Duty
09.2021 - 03.2023

Executive Office Manager

U.S. Navy Active Duty
05.2018 - 08.2021

Associate of Arts - General

Columbia College of Missouri

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Heather DeMarco