HEATHER DEDEAUX
San Bernardino Co.
Summary
Dynamic, results-oriented professional with a proven track record of achieving exceptional outcomes in high-pressure environments. Expertise in problem-solving, effective communication, and adaptability, complemented by a rapid learning ability that fosters success across diverse roles. Committed to optimizing processes and cultivating positive relationships while consistently exceeding expectations through a proactive and strategic approach. Strong focus on driving efficiency and delivering value enhances contributions to team objectives and organizational goals.
Overview
20
20
years of professional experience
Work History
Dispatcher Manager
Trimac Transportation
08.2022 - Current
- Supervise a team of over 150 drivers while developing dispatch schedules tailored to customer requests, product types, routes, and required delivery times.
- Assist in managing daily dispatch operations to achieve operational goals.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive relationships.
Scheduling Coordinator
Southwest Toyota Forklift
08.2018 - 08.2022
- Orchestrated the workflow in dispatching field service technicians based on service requests, ensuring optimal coverage and timely job completion.
- Generated detailed work orders utilizing the EBS software system.
- Facilitated the collection of cash on delivery payments for overdue invoices and processed credit card transactions using Paytronix.
- Reviewed all completed work, posted parts, and verified technician notes prior to invoicing work orders.
- Trained fellow scheduling coordinators on EBS, DMS, and FS software system.
- Boosted employee morale through proactive engagement strategies such as regular check-ins and recognition programs.
- Increased team productivity by closely monitoring workload distribution and adjusting schedules accordingly.
Customer Service Supervisor
The Icee Company
06.2015 - 06.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with grace, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Dispatcher
The Icee Company
01.2013 - 06.2015
- Developed work orders and assigned daily tasks to field technicians in the food industry.
- Provided technical support to assist customers contain hazardous leaks until technician arrival.
- Communicated updated Estimated Time of Arrivals (ETAs) to customers, implementing necessary rerouting changes to enhance customer satisfaction.
- Generated quotes and estimates for major repairs, obtaining necessary approvals.
- Ordered parts and scheduled follow-up repairs with technicians.
- Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
- Enhanced dispatch efficiency by implementing effective communication systems and protocols.
Revenue Cycle Claims Analyst
Victor Valley Hospital
02.2010 - 01.2013
- Reviewed and processed medical claims for accuracy and compliance with insurance requirements using eClinicalWorks and ClaimMD software billing systems.
- Assisted with claim submissions and monitored claim status to ensure timely reimbursement.
- Corrected billing errors to reduce claim rejections.
- Maintained accurate patient account information in electronic health record systems.
- Collaborated with team members to meet and exceed daily processing goals.
- Ensured confidentiality and compliance by following HIPPA regulations.
Pharmacy Clerk
Community Care Pharmacy
02.2006 - 01.2009
- Welcomed customers and provided exceptional service during transactions.
- Accurately processed cash, credit card, and other payment transactions.
- Maintained precise cash drawer balances while managing all transactions with accuracy.
- Contacted patients primary care physicians to obtain prescription refills.
- Restocked shelves with over-the-counter products and placed orders for low stock items.
- Ensured the cleanliness of the pharmacy and performed all necessary janitorial duties.
- Established and maintained patient profiles, updating organizational database with current information.
Education
No Degree - Business Administration And Management
Victor Valley College
Victorville, CAHigh School Diploma -
Alta Loma High School
Rancho Cucamonga, CA06-2004
Skills
- Employee training
- Dispatch software proficiency
- Staff training and development
- DOT compliance
- Strong leadership
- Teamwork and collaboration
- Time management
- Microsoft office (Excel, Word, Outlook, Teams, Powerpoint)
Timeline
Dispatcher Manager
Trimac Transportation
08.2022 - Current
Scheduling Coordinator
Southwest Toyota Forklift
08.2018 - 08.2022
Customer Service Supervisor
The Icee Company
06.2015 - 06.2018
Dispatcher
The Icee Company
01.2013 - 06.2015
Revenue Cycle Claims Analyst
Victor Valley Hospital
02.2010 - 01.2013
Pharmacy Clerk
Community Care Pharmacy
02.2006 - 01.2009
No Degree - Business Administration And Management
Victor Valley College
High School Diploma -
Alta Loma High School
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