Heather Daines
Kanata,Ont
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Driver
Dragon Lair
07.2020 - 08.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Junior Youth Leader
Empowerment Program
10.2018 - 03.2020
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Organized group activities and outings for youth.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
General Merchandiser
The Real Canadian Superstore
11.2013 - 05.2014
- Pushed and stocked product in merchandise departments and consistently met time targets.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Designed product displays to attract customers and increase sales.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
Cashier
Zellers
07.2005 - 09.2006
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Lead Generator
Direct Buy
06.2004 - 05.2005
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Developed extensive knowledge of products and services to better assist customers.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Barn & Hayride Thriller
Saunders Farm
10.2001 - 10.2004
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Check that all wires, ropes, and things are safe for customers to come through.
- Duties in the Barn thriller and the hayride thriller.
- scared customers in the barn and in the bush for they hayride.
Cashier
Independent Grocers
02.2003 - 01.2004
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
Flyer Carrier
Flyer Force
03.2002 - 10.2002
- Confirmed delivery schedule by cross checking loaded items with invoices.
- Interacted with customers to promote higher customer satisfaction ratings.
- Bundled flyers to prepare for distribution and delivery.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
Education
High School Diploma -
Sacred Heart High School
Stittsville, ON06.2004
Skills
- Payment Collection
- Dispatch Communication
- Cargo Handling
- GPS Navigation
Languages
English
Certification
- Most Improved Student Award
- Most outstanding Student in workplace math.
- Fundamentals of Domestic Violence cert.
- Mental Health Management Cert.
- First Aid for mental health Cert.
Timeline
Delivery Driver
Dragon Lair
07.2020 - 08.2022
Junior Youth Leader
Empowerment Program
10.2018 - 03.2020
General Merchandiser
The Real Canadian Superstore
11.2013 - 05.2014
Cashier
Zellers
07.2005 - 09.2006
Lead Generator
Direct Buy
06.2004 - 05.2005
Cashier
Independent Grocers
02.2003 - 01.2004
Flyer Carrier
Flyer Force
03.2002 - 10.2002
Barn & Hayride Thriller
Saunders Farm
10.2001 - 10.2004
High School Diploma -
Sacred Heart High School
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