Heather Currie
Richmond,BC
Summary
Reliable, skilled professional bringing a successful and detail-oriented approach to coordinating resources, resolving customer problems and delivering speedy, knowledgeable support. Willing to take on any task to boost customer satisfaction, increase revenue and improve customer service processes.
Overview
15
15
years of professional experience
Work History
Customer Service Clerk
City of Richmond - Richmond Public Library
Richmond, BC
10.2016 - Current
- Gathered and utilized diverse technologies for modern and more effective education.
- Scheduled and coordinated use of library equipment among teachers and staff.
- Maintained accurate and current customer account data with manual forms processing and digital materials.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Reviewed and resolved differences between accounting information and cash flow.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
Recruiter
Pro Broker Agency
Vancouver, BC
01.2021 - 11.2022
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pools for career opportunities through strategic evaluation of applicant credentials, conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Developed recruiting strategies to identify qualified candidates and build network.
Licensed Life Insurance Agent & Recruiter
American Income Life Insurance
Vancouver, BC
01.2020 - 12.2021
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Obtained underwriting approval by completing application for coverage.
- Finalized sales and collected necessary deposits.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Facilitated new employee orientations to foster positive team attitude.
Front of House Manager
Earl's Restaurant
Richmond, BC
11.2013 - 11.2016
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Front of House Manager
Boston Pizza
Delta, BC
02.2012 - 12.2013
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic while maintaining calm, professional demeanor.
Front of House Manager + Server
Ranch Barbecue
New Westminster, BC
01.2011 - 08.2012
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
Assistant Manager
Turtle Bay Marina Resort
Lake Country, BC
01.2011 - 01.2012
- Responsibilities included marketing, scheduling, reservations, delegating prioritized duties to other staff, ensuring overall guest comfort, general maintenance and errands.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Assistant Manager
Boathouse Clothing
Burnaby, BC
02.2010 - 01.2011
- Duties include but where not limited to overseeing cash transactions, returns, refunds, and exchanges.
- Count/record/deliver final bank deposit at end of day, manage loss prevention, as well as provide training to new employees.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
High School Diploma -
Centennial School
Coquitlam, BCSkills
- Candidate Sourcing
- Staff Management
- Office Management
- Kitchen & Bar Management
- Customer Service
- Marketing
- Merchandising
- Filing and Data Archiving
- Multi-Line Phone Proficiency
- Advanced Clerical Knowledge
- Employee Training and Development
Timeline
Recruiter
Pro Broker Agency
01.2021 - 11.2022
Licensed Life Insurance Agent & Recruiter
American Income Life Insurance
01.2020 - 12.2021
Customer Service Clerk
City of Richmond - Richmond Public Library
10.2016 - Current
Front of House Manager
Earl's Restaurant
11.2013 - 11.2016
Assistant Front of House Manager
Boston Pizza
02.2012 - 12.2013
Front of House Manager + Server
Ranch Barbecue
01.2011 - 08.2012
Assistant Manager
Turtle Bay Marina Resort
01.2011 - 01.2012
Assistant Manager
Boathouse Clothing
02.2010 - 01.2011
High School Diploma -
Centennial School