Summary
Overview
Work History
Education
Skills
Timeline
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Heather Cooper

Pine Grove

Summary

Friendly and detail-oriented bank teller with 2 years of experience in providing excellent customer service, handling transactions, and maintaining accurate records. Adept at building strong customer relationships and ensuring smooth and efficient transactions.

Overview

9
9
years of professional experience

Work History

Bank Teller

El Dorado Savings Bank
08.2022 - 07.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Assisting customers with use of banking website and mobile apps.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Processed customer transactions promptly, minimizing wait times.

Customer Service Rep/Sales

Cricket Wireless
12.2018 - 08.2022
  • Add and upgrade new and existing accounts
  • Research and resolve technical issues within phone software
  • Manage new leads from inbound calls and walkins
  • Receive and keep record of inventory and shipments
  • Assist customers in technical support and troubleshoot
  • Handle cash register and transactions
  • Handle opening and closing procedures with safety and security and, end of day cash register shut down

Breakfast Attendant/Housekeeper

Holiday Inn
08.2017 - 12.2018
  • Welcome and provide personalized service to all guests, attend to needs and requests
  • Consistently maintain dining and food area, maintaining cleanliness of all appliances and countertops
  • Prepare food and ensure breakfast items are continually replenished and presented in an appealing manner
  • Maintain and take inventory of all breakfast products and supplies

Deli Clerk

Ione Plaza Market
01.2017 - 08.2017
  • Provide great customer service by answering question, recommendations, providing samples and accommodating requests
  • Slicing, weighing, packing and pricing meats and cheeses
  • Cleaning, filling and restocking display cases
  • Preparing special orders and party trays
  • Ensure work areas, tools, equipment and floors are clean

Guest Service Agent

Best Western
12.2015 - 04.2016
  • Check in guests using computer programs and equipment, provide guests with facility layouts and amenity locations
  • Manage room bookings in-person and through incoming calls, and answer inquiries about guests' needs, room availability, amenities, rates and special requests
  • Handle and resolve guest complaints
  • Invoice and bill guests for their stay and service used

Guest Service Agent/Hostess/Housekeeper

Hotel Sutter
04.2016 - 12.2016

Education

Argonaut High School
01.2010

Skills

  • Customer Service
  • Cash Handling
  • Conflict Resolution
  • Office Management
  • Data Entry
  • Computer Software
  • Inventory Recording
  • Time Management

Timeline

Bank Teller

El Dorado Savings Bank
08.2022 - 07.2024

Customer Service Rep/Sales

Cricket Wireless
12.2018 - 08.2022

Breakfast Attendant/Housekeeper

Holiday Inn
08.2017 - 12.2018

Deli Clerk

Ione Plaza Market
01.2017 - 08.2017

Guest Service Agent/Hostess/Housekeeper

Hotel Sutter
04.2016 - 12.2016

Guest Service Agent

Best Western
12.2015 - 04.2016

Argonaut High School

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Heather Cooper