Heather Cooper
Pine Grove
Summary
Friendly and detail-oriented bank teller with 2 years of experience in providing excellent customer service, handling transactions, and maintaining accurate records. Adept at building strong customer relationships and ensuring smooth and efficient transactions.
Overview
9
9
years of professional experience
Work History
Bank Teller
El Dorado Savings Bank
08.2022 - 07.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Assisting customers with use of banking website and mobile apps.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Rep/Sales
Cricket Wireless
12.2018 - 08.2022
- Add and upgrade new and existing accounts
- Research and resolve technical issues within phone software
- Manage new leads from inbound calls and walkins
- Receive and keep record of inventory and shipments
- Assist customers in technical support and troubleshoot
- Handle cash register and transactions
- Handle opening and closing procedures with safety and security and, end of day cash register shut down
Breakfast Attendant/Housekeeper
Holiday Inn
08.2017 - 12.2018
- Welcome and provide personalized service to all guests, attend to needs and requests
- Consistently maintain dining and food area, maintaining cleanliness of all appliances and countertops
- Prepare food and ensure breakfast items are continually replenished and presented in an appealing manner
- Maintain and take inventory of all breakfast products and supplies
Deli Clerk
Ione Plaza Market
01.2017 - 08.2017
- Provide great customer service by answering question, recommendations, providing samples and accommodating requests
- Slicing, weighing, packing and pricing meats and cheeses
- Cleaning, filling and restocking display cases
- Preparing special orders and party trays
- Ensure work areas, tools, equipment and floors are clean
Guest Service Agent
Best Western
12.2015 - 04.2016
- Check in guests using computer programs and equipment, provide guests with facility layouts and amenity locations
- Manage room bookings in-person and through incoming calls, and answer inquiries about guests' needs, room availability, amenities, rates and special requests
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and service used
Guest Service Agent/Hostess/Housekeeper
Hotel Sutter
04.2016 - 12.2016
Education
Argonaut High School
01.2010
Skills
- Customer Service
- Cash Handling
- Conflict Resolution
- Office Management
- Data Entry
- Computer Software
- Inventory Recording
- Time Management
Timeline
Bank Teller
El Dorado Savings Bank
08.2022 - 07.2024
Customer Service Rep/Sales
Cricket Wireless
12.2018 - 08.2022
Breakfast Attendant/Housekeeper
Holiday Inn
08.2017 - 12.2018
Deli Clerk
Ione Plaza Market
01.2017 - 08.2017
Guest Service Agent/Hostess/Housekeeper
Hotel Sutter
04.2016 - 12.2016
Guest Service Agent
Best Western
12.2015 - 04.2016
Argonaut High School
Similar Profiles
Margaret Chacanaca StephensMargaret Chacanaca Stephens
Bank Teller at El Dorado Savings BankBank Teller at El Dorado Savings Bank
Alex HeathAlex Heath
Customer Service Representative at El Dorado Saving BankCustomer Service Representative at El Dorado Saving Bank
ANDRÉS SEPÚLVEDAANDRÉS SEPÚLVEDA
bartender at mera el dorado/sushi/aeropuerto el doradobartender at mera el dorado/sushi/aeropuerto el dorado
Jesse ProutJesse Prout
Service Manager at Rammco ServicesService Manager at Rammco Services
Lakiya LeeLakiya Lee
Physical Therapist Tech at Affiliated TherapyPhysical Therapist Tech at Affiliated Therapy