Heather Clancey
Vancouver,BC
Summary
Detail-oriented Recreation Therapist with a person-centered approach and effective abilities in creative program planning and client assessment. Proficient skills in leadership, organization, and problem solving. Empathetic and passionate individual driven by a desire to help others grow and attain goals.
Overview
10
10
years of professional experience
Work History
Director of Therapeutic Recreation
Haro Park Centre
09.2020 - 04.2024
- Planned, implemented, and oversaw Therapeutic Recreation programs for seniors in long term care using person-centered approach.
- Set and worked toward therapeutic goals for residents through intake, and on an ongoing basis, to improve quality of life.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale and creativity.
- Developed a high-performing recreation team by providing open communication in daily team meetings, mentorship, and coaching as needed.
- Curated creative and diverse monthly program calendars leading to high resident satisfaction and improved well-being.
- Increased resident attendance and engagement by ~25% by stat tracking and reallocating staff and resources as needed to ensure highest engagement.
- Organized exciting and unique special events within facility for both staff and residents for up to 60+ participants.
- Upgraded many outdated department functions by bringing in new software, improved policies, and new technology based programming for residents.
- Secured funding for, designed, and implemented state of the art Multi-Sensory Environment addressing the need for more diverse programming resulting in increased engagement.
- Worked closely with interdisciplinary team to meet set goals and ensure residents received the best care possible.
- Worked within the parameters of annual department budget while monitoring monthly spending on equipment, materials, and entertainment.
Assistant Manager
Moxie's Bar & Grill
06.2018 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Addressed guest issues and concerns in friendly and professional manner that resulted in increased number of returning customers and positive reviews.
- Monitored and evaluated employees work performance and provided coaching in areas needing improvement resulting in enhanced guest experience.
- Assisted in launch of two Moxie’s locations as well as full training of 20+ staff members.
- Increased average guest revenue by developing and executing up-sell strategies and creative employee incentives.
- Set up weekly scheduling to ensure seamless restaurant coverage.
- Managed weekly inventory counts and ordering goods to ensure business is set up for success.
Program Coordinator
Rabbitown Community Centre
06.2014 - 12.2015
- Facilitated existing activities at the centre for children, youth, and seniors while ensuring an inclusive environment for all participants.
- Developed and implemented new and creative programs and activities for children and youth in after school programs.
- Mentored and provided guidance to counselors and volunteers to further their skill development.
- Oversaw safety of large groups of children and youth by ensuring safety protocols were being met.
- Maintained close and meaningful relationships with community members, creating a welcoming environment.
Education
Bachelor of Science - Therapeutic Recreation
Memorial University of Newfoundland
St John’s, NL09.2017
Skills
- Person-centered therapeutic approach
- Creative program planning
- Empathetic listener
- Leadership and team management
- Excellent written and verbal communication
- Proficient skills in variety of software such as Microsoft Word/Teams, Welbi, and Point Click Care
Timeline
Director of Therapeutic Recreation
Haro Park Centre
09.2020 - 04.2024
Assistant Manager
Moxie's Bar & Grill
06.2018 - 01.2021
Program Coordinator
Rabbitown Community Centre
06.2014 - 12.2015
Bachelor of Science - Therapeutic Recreation
Memorial University of Newfoundland
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