Heather Cho
Langley,BC
Overview
17
17
years of professional experience
Work History
Store Manager
Subway
Langley, British Columbia
09.2017 - Current
- Monitor inventory levels and place new orders for merchandise to keep supply well-stocked.
- Preserve product quality by maintaining stockrooms and disposing of damaged items.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolve customer service issues in a timely manner while providing excellent customer service at all times.
Store Manager
Wendy's
Langley, British Columbia
06.2012 - 09.2017
- Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to provide excellent service.
- Managed a team of 10 to 15 employees in a fast-paced environment with a drive-through. Assist both the cook line and the front line during peak hours to ensure prompt service.
- Executed daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
- Started as a crew member in 2012. Promoted to store manager in 2014.
Waitress
Miraku Japanese Restaurant
Langley, British Columbia
12.2007 - 06.2012
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Manage the hall to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Associate of Arts - Associate's Degree in Applied Arts
Soongeui Women's University
Seoul, South Korea02-1988
Skills
- Proficiency in Korean
- Operational efficiency
- Attention to detail and precision
- Excellent time management skills
- Flexibility for new tasks
- Excellent work ethics that demonstrate commitment and consistency
References
- Peter Lee - Current employee at IEM. Information available upon request.
Timeline
Store Manager
Subway
09.2017 - Current
Store Manager
Wendy's
06.2012 - 09.2017
Waitress
Miraku Japanese Restaurant
12.2007 - 06.2012
Associate of Arts - Associate's Degree in Applied Arts
Soongeui Women's University
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