HEATHER CHMELYK
Leduc,Canada
Summary
Skilled professional with a track record of effective leadership and relationship-building. Results-driven Service Department, known for productivity and efficient task completion. Specialize in customer service management, operational improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless department operations and high satisfaction levels among both staff and customers. Strive to optimize processes and foster a positive work environment that promotes growth and excellence.
Overview
26
26
years of professional experience
Work History
Manager
2052479 AB Ltd. /Tomahawk Trucking Ltd.
Leduc, AB
06.2017 - 12.2024
- Administration duties, answering phones, bank deposits, Collected log sheets, maintenance sheets, time sheets.
- Booked trucks and equipment for service appointments and C.V.I.P.s.
- Dispatched when necessary.
- Interview new candidates.
- Account's receivable, accounts payable, invoicing, Payroll.
Service Department Administration/Manager
keyag Kubota
Leduc, AB
01.2017 - 10.2019
- Processed work orders, entered shop times, performed all administrative duties warranty submissions and recalls for customers and shop, contact customers regarding updates and or completion of equipment.
- Managed daily administrative operations to support overall business efficiency.
- Implemented process improvements to enhance workflow and communication.
- Served as a liaison between the organization's leadership team and other departments when needed.
- Service Manager, working alongside with shop foreman to provide an efficient and effective service department.
Corporate Service
Edmonton Kenworth Ltd
Edmonton , AB
12.2007 - 12.2016
- Successfully managed the activities of several team members in multiple locations.
- Customer liaison, addressing all costumer concerns immediately in a professional manner between myself and the department manager.
- Employee liaison addressing concerns/ issues within the service department providing management with coaching for resolutions.
- Provided a high level of product and leadership support to representatives and clients.
- Established work schedules overseeing and maintaining time management for hourly employees.
- Reviewing and closing service work orders.
- Collection of all time cards and submit to payroll.
- Managed service trucks, Edmonton & Fort Murray
- Managed service trucks employees, reviewed and closed work orders.
- Managed extended warranty sales.
- Assisted all departments as required
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Coordinated communication between departments to ensure information flow and clarity.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Coordinated cross-departmental projects to ensure timely and successful completion.
General Manager Assistant
Peterbilt of Ontario N.B
01.1999 - 10.2007
- Recruited and hired new branch employees.
- Mentored staff to increase success and productivity.
- Addressed any and all customer feedback immediately.
- Managed all truck rentals for the Paclease division.
- Maintained all new and used truck inventory for bank audits.
- Facilitated communication between departments to enhance collaboration on projects.
- Parts inventory ordering.
- Parts desk.
- Office manager, responsible for all banking, collections and overseeing of accounts receivable & payables.
- Received all new truck inventory
- Parts & service manager relief when required.
- Review work orders.
- Customer liaison with issues or concerns with all departments.
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff performance, providing training and development opportunities for team members.
- Fostered a positive work environment, promoting teamwork and effective communication among staff.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Assisted in coordinating schedules and appointments for staff and management.
- Communicated with customers to address inquiries and provide service information.
Education
High School -
Banting Memorial High School
College -
Georgian College
Owen Sound, ONSkills
- Supervision and training
- Complex problem-solving
- Calm under pressure
- scheduling
- Work order processing
- Time management
- Meticulous attention to detail
- Strong organizational skills
- Energetic work attitude
References
Available upon request
Timeline
Manager
2052479 AB Ltd. /Tomahawk Trucking Ltd.
06.2017 - 12.2024
Service Department Administration/Manager
keyag Kubota
01.2017 - 10.2019
Corporate Service
Edmonton Kenworth Ltd
12.2007 - 12.2016
General Manager Assistant
Peterbilt of Ontario N.B
01.1999 - 10.2007
High School -
Banting Memorial High School
College -
Georgian College
Similar Profiles
ARSHDEEP SINGHARSHDEEP SINGH
Tri Axle Dump Truck Driver at AB GILL TRUCKING LTD.Tri Axle Dump Truck Driver at AB GILL TRUCKING LTD.
Carl TurnerCarl Turner
Driver at AB TruckingDriver at AB Trucking
Jonathan LopezJonathan Lopez
Secretary at AB Lopez Trucking LLCSecretary at AB Lopez Trucking LLC
Dylan DegouwDylan Degouw
Apprentice 3rd Year Welder at Maxxi MatApprentice 3rd Year Welder at Maxxi Mat
Kelly PullenKelly Pullen
Associate Insurance Advisor at Harpe Insurance and Financial Services – Cooperators Insurance Group of CanadaAssociate Insurance Advisor at Harpe Insurance and Financial Services – Cooperators Insurance Group of Canada