Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HEATHER CHMELYK

Leduc,Canada

Summary

Skilled professional with a track record of effective leadership and relationship-building. Results-driven Service Department, known for productivity and efficient task completion. Specialize in customer service management, operational improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless department operations and high satisfaction levels among both staff and customers. Strive to optimize processes and foster a positive work environment that promotes growth and excellence.

Overview

26
26
years of professional experience

Work History

Manager

2052479 AB Ltd. /Tomahawk Trucking Ltd.
Leduc, AB
06.2017 - 12.2024
  • Administration duties, answering phones, bank deposits, Collected log sheets, maintenance sheets, time sheets.
  • Booked trucks and equipment for service appointments and C.V.I.P.s.
  • Dispatched when necessary.
  • Interview new candidates.
  • Account's receivable, accounts payable, invoicing, Payroll.

Service Department Administration/Manager

keyag Kubota
Leduc, AB
01.2017 - 10.2019
  • Processed work orders, entered shop times, performed all administrative duties warranty submissions and recalls for customers and shop, contact customers regarding updates and or completion of equipment.
  • Managed daily administrative operations to support overall business efficiency.
  • Implemented process improvements to enhance workflow and communication.
  • Served as a liaison between the organization's leadership team and other departments when needed.
  • Service Manager, working alongside with shop foreman to provide an efficient and effective service department.

Corporate Service

Edmonton Kenworth Ltd
Edmonton , AB
12.2007 - 12.2016
  • Successfully managed the activities of several team members in multiple locations.
  • Customer liaison, addressing all costumer concerns immediately in a professional manner between myself and the department manager.
  • Employee liaison addressing concerns/ issues within the service department providing management with coaching for resolutions.
  • Provided a high level of product and leadership support to representatives and clients.
  • Established work schedules overseeing and maintaining time management for hourly employees.
  • Reviewing and closing service work orders.
  • Collection of all time cards and submit to payroll.
  • Managed service trucks, Edmonton & Fort Murray
  • Managed service trucks employees, reviewed and closed work orders.
  • Managed extended warranty sales.
  • Assisted all departments as required
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Coordinated communication between departments to ensure information flow and clarity.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Coordinated cross-departmental projects to ensure timely and successful completion.

General Manager Assistant

Peterbilt of Ontario N.B
01.1999 - 10.2007
  • Recruited and hired new branch employees.
  • Mentored staff to increase success and productivity.
  • Addressed any and all customer feedback immediately.
  • Managed all truck rentals for the Paclease division.
  • Maintained all new and used truck inventory for bank audits.
  • Facilitated communication between departments to enhance collaboration on projects.
  • Parts inventory ordering.
  • Parts desk.
  • Office manager, responsible for all banking, collections and overseeing of accounts receivable & payables.
  • Received all new truck inventory
  • Parts & service manager relief when required.
  • Review work orders.
  • Customer liaison with issues or concerns with all departments.
  • Directed daily operations to ensure efficient service delivery and customer satisfaction.
  • Managed staff performance, providing training and development opportunities for team members.
  • Fostered a positive work environment, promoting teamwork and effective communication among staff.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Assisted in coordinating schedules and appointments for staff and management.
  • Communicated with customers to address inquiries and provide service information.

Education

High School -

Banting Memorial High School

College -

Georgian College
Owen Sound, ON

Skills

  • Supervision and training
  • Complex problem-solving
  • Calm under pressure
  • scheduling
  • Work order processing
  • Time management
  • Meticulous attention to detail
  • Strong organizational skills
  • Energetic work attitude

References

Available upon request

Timeline

Manager

2052479 AB Ltd. /Tomahawk Trucking Ltd.
06.2017 - 12.2024

Service Department Administration/Manager

keyag Kubota
01.2017 - 10.2019

Corporate Service

Edmonton Kenworth Ltd
12.2007 - 12.2016

General Manager Assistant

Peterbilt of Ontario N.B
01.1999 - 10.2007

High School -

Banting Memorial High School

College -

Georgian College

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HEATHER CHMELYK