HEATHER CHARLIE ROSE
Prince George
Summary
Hard working reliable individual seeking part or full time work.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Courier Driver
Zip Courier
12.2017 - 03.2025
- Seasonal Position
- Pick up and deliver packages
- Ensure items are delivered on time and in good condition
- Handle high-value or confidential items
- Accept payments
- Fill out paperwork
- Get signatures from recipients
- Answer questions and provide customer service
- Operate and maintain vehicles
- Load and unload vehicles
- Coordinate mail
Thrift Store Worker
The Salvation Army
02.2021 - 05.2024
- Coordinate in-store promotions and events to drive customer engagement
- Analyze sales data to identify trends and opportunities for improvement
- Reports the Incidents directly to the Retail Manager
- Ensure the store complies with health and safety regulations
- Conduct regular safety inspections and address any hazards
- Train staff on emergency procedures and safety protocols
- Minor material responsibility
- Assist with the materials management of donations/product flow in the thrift store
- Oversee the cash and debit sales and ensure that bank deposits balance and are deposited nightly as per store and TSA policy; the float is balanced and secured for the next day
- Inspect materials (mainly clothing) and sort them into piles or places in containers/bins/cages according to type, color, size, condition etc
- Load and unload unsorted materials and move them about in work areas
- Working in a team environment
- Heavy lifting when required
- Customer Service and Asset Protection
Department Supervisor
RONA
10.2020 - 12.2021
- Supervised and coordinated daily operations for a team of 4 employees, ensuring efficiency, productivity, and adherence to company policies and standards
- Provided hands-on leadership, training, and mentoring to staff, resulting in improved team performance and morale
- Developed and managed schedules to ensure adequate staffing levels during peak periods, optimizing labor costs while maintaining customer service quality
- Conducted regular performance evaluations, offering feedback, coaching, and creating personal development plans for employees
- Ensured compliance with all safety regulations and company policies, reducing workplace incidents and promoting a safe working environment
- Assisted in inventory management, monitoring stock levels, and placing orders to maintain product availability and prevent stockouts
- Managed departmental budgets and expenses, working to meet financial goals while maintaining
- Led cross-functional collaboration with other departments, including sales, marketing, and logistics, to ensure smooth operations and timely project delivery
- Addressed customer complaints and issues promptly, ensuring high levels of satisfaction and repeat
Janitorial and Housecleaning Manager
Jani-King
03.2010 - 06.2019
- Supervise, lead, and train a team of janitorial and housecleaning staff to ensure high standards of cleanliness and maintenance across the facility
- Create staff schedules, manage shift coverage, and ensure adequate staffing levels to meet operational needs
- Conduct performance evaluations and provide coaching and feedback to improve team effectiveness
- Handle employee issues, including disciplinary actions, absenteeism, and conflict resolution
- Oversee the daily cleaning and maintenance operations for all assigned facilities, ensuring work is performed efficiently and to company standards
- Monitor the cleanliness and sanitation of all areas, including offices, restrooms, hallways, kitchens, and common areas
- Develop and implement cleaning schedules, routines, and task prioritization to meet organizational needs
- Ensure that all cleaning tasks are completed in accordance with safety protocols, company policies, and environmental regulations
- Manage and track janitorial supplies and equipment, ensuring that all necessary items are ordered, stocked, and available
- Maintain inventory records, place orders for cleaning supplies, and ensure proper use of materials to minimize waste
- Ensure that janitorial equipment is well-maintained, functional, and regularly serviced
- Conduct regular inspections of the facility to ensure that cleaning standards are met and that any issues are promptly addressed
- Ensure compliance with all health, safety, and sanitation regulations
- Implement continuous improvement processes to enhance the quality of janitorial services and customer satisfaction
- Health & Safety Compliance: Ensure that cleaning staff adheres to safety guidelines and procedures, including the proper use of cleaning chemicals and equipment
- Ensure compliance with OSHA (Occupational Safety and Health Administration) regulations and other relevant safety laws
- Provide safety training and conduct regular safety meetings with janitorial staff
- Communicate effectively with facility management, clients, and vendors to ensure that service expectations are met and any concerns are addressed
- Manage relationships with external vendors for cleaning products, equipment, and services
- Provide excellent customer service by responding to service requests, concerns, and feedback from building occupants
- Manage the budget for janitorial services, tracking expenses, controlling costs, and identifying areas for potential savings
- Implement efficient cleaning methods and cost-effective practices without compromising quality or safety
Department Manager
Walmart Canada
07.2010 - 01.2017
- Supervise, train, and develop a team of department associates
- Assign tasks, monitor performance, and provide feedback and coaching to ensure high performance
- Conduct regular staff meetings to ensure clear communication of goals, changes, and updates
- Handle staffing needs, including hiring, scheduling, and maintaining a productive work environment
- Ensure all team members provide excellent customer service
- Achieved sales goals and targets for the department by driving initiatives, promotions, and customer engagement
- Monitor customer feedback and resolve any issues promptly to ensure customer satisfaction
- Create and implement strategies to improve the customer experience and boost sales
- Ensure the department is adequately staffed and that customer needs are met in a timely manner
- Oversee inventory levels, product ordering, and replenishment to maintain optimal stock levels
- Manage product displays and ensure they are visually appealing, well-stocked, and organized
- Conduct regular inventory counts and ensure accuracy in product data (e.g., stock availability, pricing)
- Work with the supply chain or procurement team to manage product ordering and returns
- Ensure the department complies with company policies and industry regulations, including health and safety standards
- Monitor and maintain the store's cleanliness and organization, including the sales floor, stockroom, and fitting rooms
- Implement and uphold company merchandising standards, and adjust displays as necessary to maximize sales
- Handle cash, register, and transaction processing, ensuring compliance with financial policies
- Review department performance data (sales, inventory, staffing) and generate reports for upper management
- Use data to make informed decisions to improve performance and meet department goals
- Track department KPIs and take corrective actions when necessary to ensure targets are met
Education
College diploma - Greenhouse Technician
Western Community College
Surrey, BC02.2024
Trade Certificate - Bookkeeping
West Coast Community College
Surrey, BC12.2023
College certificate - Business Management
Western Community College
Surrey, BC12.2021
High school diploma -
Brooks Secondary
Powell River, BC06.1996
Skills
- Food handling
- Food service
- Negotiation
- Heavy Lifting
- Time Management
- Loss Prevention
- Budgeting
- POS
- Supervising Experience
- Recruiting
- Conflict Management
- Buffing
- Assistant Manager Experience
- Customer Support
- Property Management
- Store Management Experience
- Financial services
- Pricing
- Office Management
- Accounts payable
- Employee Orientation
- Residential Cleaning
- Accounts Receivable
- Leadership
- Customer Support Expertise
- Cleaning Experience
- Logistics
- Bookkeeping
- Commercial Cleaning
- QuickBooks
- Merchandising
- Sales Management
- Accounting
- Upselling
- Driving
- Freight Experience
- Cash Handling
- Research
- Inventory Control
- Profit & Loss
- Financial Report Writing
- Customer Care
- Valid Driver's license
- Working independently
- Problem-solving
- Attention to detail
- Critical thinking
- Active listening
- Data entry
Certification
- Building Service Worker, Present
- First Aid Certification
- Forklift Licence
- WHMIS Certification
Timeline
Thrift Store Worker
The Salvation Army
02.2021 - 05.2024
Department Supervisor
RONA
10.2020 - 12.2021
Courier Driver
Zip Courier
12.2017 - 03.2025
Department Manager
Walmart Canada
07.2010 - 01.2017
Janitorial and Housecleaning Manager
Jani-King
03.2010 - 06.2019
Trade Certificate - Bookkeeping
West Coast Community College
College certificate - Business Management
Western Community College
High school diploma -
Brooks Secondary
College diploma - Greenhouse Technician
Western Community College
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