Summary
Overview
Work History
Education
Skills
Timeline
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Heather Cauley

Cardinal

Summary

I am an invested DSW dedicated to forming trusting relationships and advocating for best interests of clients. My expertise is in disability and residential support. I am a respectful and compassionate professional offering 30+ years experience in serving my community by providing multi-faceted support for clients in need.

Overview

19
19
years of professional experience

Work History

Office Assistant

Bronson Johnson Eavestroughs
03.2021 - Current
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Streamlined communication within office, ensuring timely dissemination of important information to all staff members.

Residential Counsellor

The Ottawa Rotary Home
04.2008 - 10.2021
  • Guided developmentally/physically disabled children and adults through customized day programs.
  • Advocated for client rights within various settings, promoting an inclusive society that values diversity.
  • Maintained detailed client records, ensuring accurate documentation of goals, achievements, and areas for improvement.
  • Helped clients navigate public transportation systems, increasing their ability to travel independently within the community.
  • Guided clients through conflict resolution processes when necessary to foster harmonious living situations.
  • Developed strong relationships with clients'' families, providing regular updates on progress and wellbeing.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Improved quality of life for clients through compassionate care and assistance with daily tasks.
  • Fostered a positive and supportive environment, addressing behavioral challenges with patience and understanding.

Personal Support Worker

Roger Neilson Chidren’s Hospice
02.2006 - 05.2008
  • Assisted clients and their families by supporting their dignity.
  • Identified unique care needs due to the extended periods of time spent with clients.
  • Assisted with feeding and monitored intake to help clients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Conducted housekeeping duties to maintain a clean and comfortable living space for patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Trained and coordinated work of new support workers.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Education

Developmental Services Worker

Algonquin College
Ottawa, ON

Bachelor of Arts - Psychology And Criminology

Carleton University
Ottawa, ON

Skills

  • Documentation And Reporting
  • Client Advocacy
  • Knowledge of medical terminology
  • Patient support
  • Emergency response training (CPR, CPI, AED, Opiate Harm Reduction)
  • Teamwork and Collaboration
  • Reliability
  • Excellent Communication
  • Disability Services
  • Program Development

Timeline

Office Assistant

Bronson Johnson Eavestroughs
03.2021 - Current

Residential Counsellor

The Ottawa Rotary Home
04.2008 - 10.2021

Personal Support Worker

Roger Neilson Chidren’s Hospice
02.2006 - 05.2008

Developmental Services Worker

Algonquin College

Bachelor of Arts - Psychology And Criminology

Carleton University

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Heather Cauley