Summary
Work History
Education
Skills
Languages
Timeline
Generic

Heather Catcheway

Ebb And Flow

Summary

Dynamic Supervisor with the Government of Canada, skilled in team building and conflict resolution. Achieved increased productivity through efficient workflow management and enhanced customer satisfaction by addressing inquiries promptly. Proficient in training and mentoring staff, fostering a culture of excellence and professionalism within the team.

Work History

Supervisor

Government Of Canada
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

LPN

Select Medical
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
  • Adhered to treatment plan instructions when administering medications and treatments to patients.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Reduced medication errors by accurately administering medications and diligently verifying patient information.
  • Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
  • Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
  • Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Education

Family And Community Services

Assiniboine Community College
Brandon, MB

Nursing

Assiniboine Community College
Brandon, MB

Business Administration

Assiniboine Community College
Brandon, MB

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Inventory control
  • Team building
  • Conflict resolution
  • Verbal and written communication
  • Time management
  • Adaptability and flexibility
  • Organizational skills
  • Interpersonal skills
  • Professionalism

Languages

English
Full Professional

Timeline

Supervisor

Government Of Canada

LPN

Select Medical

Family And Community Services

Assiniboine Community College

Nursing

Assiniboine Community College

Business Administration

Assiniboine Community College

Similar Profiles

CREATE PROFILE
Heather Catcheway