Heather Caplette
Saskatoon,SK
Summary
Dynamic and knowledgeable Senior Budtender at Into the Weeds Cannabis Shop, recognized for exceptional customer engagement and product expertise. Proven track record in inventory management and regulatory compliance, enhancing customer loyalty through personalized service and effective cash handling. Committed to fostering a welcoming atmosphere that drives repeat business.
Overview
14
14
years of professional experience
Work History
Senior Budtender
Into the Weeds Cannabis Shop
Saskatoon, SK
05.2025 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Restocked supplies and arranged displays.
Budtender
True Dope Cannabis Shop
Saskatoon, SK
04.2023 - 05.2025
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Managed high volume of cash with accuracy
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
- Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Florist Assistant
Best of Buds
Calgary, AB
06.2016 - 04.2017
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.
- Assisted in training new employees, sharing knowledge of floral design techniques and best practices for optimal performance.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Sandwich Artist
Subway
Calgary, AB
10.2011 - 06.2015
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Completed GED
Gabriel Dumont Institute
Saskatoon, SK06.2012
Skills
- Product knowledge expertise
- Restocking inventory
- Sales proficiency
- Counting money
- Building rapport
- Regulatory compliance
- Key holder
- POS system operation
- Cash handling experience
- Inventory management
- Basic mathematics
- Inventory and stocking
- Positive customer engagement
Languages
English
Professional Working
Timeline
Senior Budtender
Into the Weeds Cannabis Shop
05.2025 - Current
Budtender
True Dope Cannabis Shop
04.2023 - 05.2025
Florist Assistant
Best of Buds
06.2016 - 04.2017
Sandwich Artist
Subway
10.2011 - 06.2015
Completed GED
Gabriel Dumont Institute