Heather Caldwell
Welland,Canada
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
14
14
years of professional experience
Work History
BBs variety
Cashier
Port Colborne, Ontario
11.2011 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance
- Lotto and OLG Training
- Achieved cost-savings by developing functional solutions to problems.
Multi-Unit Manager
Tim Hortons
Port Colborne, Canada
09.2016 - 02.2025
- I manage a team daily to achieve our times and daily goals.
- I handle cash deposits, payroll, time cards
- I attend conferences and all required training by TDL.
- Supervised daily operations across multiple restaurant locations.
- Managed inventory levels and ordered supplies efficiently.
- Ensured compliance with health and safety regulations at all sites.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
Restaurant Supervisor
Walter's restaurant
Port Colborne, Ontario
05.2019 - 08.2021
- Supervised daily restaurant operations ensuring efficient workflow and high service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed inventory control, ensuring proper stock levels and timely ordering of supplies.
Breakfast Supervisor
Flying Saucer
Niagara Falls, Ontario
03.2018 - 04.2019
- Supervised breakfast service, ensuring quality and consistency.
- Trained staff on food safety and hygiene practices.
- Managed inventory levels for breakfast ingredients and supplies.
Education
Certificate - Office Administration
Niagara college
Ontario 09.2015 - 01/2016
Skills
- Organizational skills
- Team leading and manager roll
- Retail Sales
- Customer service
- Inventory Control
- Cash Handling
- Recruiting
- Merchandising
- Time management
- Store Management Experience
- Administrative Experience
- Sales
- Payroll, deductions, time cards scheduling,
- Store management
- Communication skills
- Computer skills
- Profit & Loss
- Upselling
- Retail Management
- Payroll administration
- MS office
- Revenue forecasting
- Recruitment and hiring
- Schedule oversight
Timeline
Restaurant Supervisor
Walter's restaurant
05.2019 - 08.2021
Breakfast Supervisor
Flying Saucer
03.2018 - 04.2019
Multi-Unit Manager
Tim Hortons
09.2016 - 02.2025
Certificate - Office Administration
Niagara college
09.2015 - 01/2016
BBs variety
Cashier
11.2011 - Current