Heather Caldwell

required training by TDL

• Led by example, consistently demonstrating a strong work ethic and commitment to the success of the multi-unit store operations.
• Assisted in the recruitment process for new employees by conducting interviews and selecting top candidates who met desired qualifications.
• Collaborated with district manager on quarterly business reviews for continuous improvement of store operations.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Increased store profitability by implementing strategic marketing initiatives and sales promotions.
• Analyzed sales data to identify trends and opportunities for growth within the multi-unit territory.
• Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
• Implemented effective cost control measures that led to significant savings in operating expenses.
• Boosted employee performance through ongoing training, development programs, and performance evaluations.
• Managed staffing levels across multiple units, ensuring optimal coverage during peak hours while maintaining labor costs within budget constraints.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Established team priorities, maintained schedules and monitored performance.
• Utilized advanced Excel skills to create detailed reports that provided valuable insights into the company''s pricing performance metrics.
• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.