Heather Byrnes
Woodland
Summary
Detail-oriented Administrative Assistant recognized for enhancing office productivity through standardized processes and effective vendor relationships that drive cost savings. Proficient in Microsoft Office Suite, with a strong track record in managing databases and delivering timely client support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Woodys Pools
Woodland
04.2025 - Current
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Managed and updated company databases, ensuring accuracy and completeness of information
- Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
- Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
Administrative Assistant
Newco
01.2023 - Current
Administrative Assistant
Thompson Heating and Air
Woodland
02.2023 - 04.2024
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in cost savings of XX%
- Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
- Managed and updated company databases, ensuring accuracy and completeness of information
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades
Client Care Coordinator
Fourth and Hope
Woodland
02.2020 - 08.2020
- Supervised day to day operations of client's mandatory classes and schedules.
- Provided guidance to clients in establishing fundamental living skills for healthier lifestyles and self-sufficiency.
- Managed accurate and current documentation, facilitated client referrals, and maintained effective communication with various agencies.
Therapy Coordinator
North American Mental Health Services
Woodland
- Managed 14 therapists' schedules.
- Greeted clients and assisted in receptionist duties as needed.
- Processed incoming referrals and maintained accurate patient records.
- Processed new patient's paperwork and verified insurance.
Education
High school diploma -
Highlands High School
09.2000 - 06/2004
Skills
- Greeting customers
- Team Oriented
- Medical scheduling
- Medical office experience
- Customer service
- Order entry
- Multi-line phone systems
- Data entry
- Microsoft Word
- Vendor management
- Strong Customer Service
- B2B sales
- Administrative Experience
- Conflict management
- Strong interpersonal skills
- Microsoft Office
- Insurance Verification
- Time management
- Microsoft Applications
- Motivated
- Multi-Tasking
- Excellent Communication
- Attention to Detail
- Office experience
- Integrity
- Appointment scheduling
- Sales
- Organizational skills
Certification
ServSafe, Food Handler Certification
Timeline
Administrative Assistant
Woodys Pools
04.2025 - Current
Administrative Assistant
Thompson Heating and Air
02.2023 - 04.2024
Administrative Assistant
Newco
01.2023 - Current
Client Care Coordinator
Fourth and Hope
02.2020 - 08.2020
High school diploma -
Highlands High School
09.2000 - 06/2004
Therapy Coordinator
North American Mental Health Services