Heather Butt
Oshawa,ON
Summary
Forward-thinking project coordinator confident in leading team members, managing schedules, and coordinating resources. Keeps projects on track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors, and other stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Coordinator, Business Implementation
CareRx Corporation
Toronto, ON
07.2013 - 02.2024
- Led and managed the efforts of the New Business Transitions team (working an average of 30 facility implementations per year across Canada)
- Managed multiple concurrent projects and work streams daily ensuring project plan is followed, averaging around 150-175 projects per year
- Collaborated with sales teams, internal departments, managers, customers, and clients to develop and implement project documentation for successful project delivery both remotely and in person throughout Canada.
- Led and managed equipment procurement and deliveries for Long-Term care/ Retirement facilities, home health chains, Service Technicians, and internal teams (Successfully transitioned 30-50 facilities annually).
- Kept track of project progress by documenting completed work items, maintaining records, and distributing them to appropriate parties.
- Enhanced project team productivity by coordinating, scheduling appointments, arranging meetings, leading meetings, and collaborating with various internal teams, new facility contacts, and representatives from large chains/groups, ensuring that all logs and lessons learned are maintained, in addition to other administrative duties and administrative tasks
- Accurately presented various documents and materials during implementation meetings to various levels of staff (Directors, Managers, Nursing Staff)
- Acted as the main point of contact and resource management, providing insight and expertise on new Long Term Facility transition statuses and best practices to all relevant parties to ensure a successful launch
- Performed Workflow Analysis on available data and information to identify trends - providing insights and solutions to present or anticipated challenges
- Ordered large amounts of equipment and supplies, reported invoices ($50,000 +), and coordinated the delivery and removal of equipment for facility implementations
- Organized various tasks accurately and promptly facility expansions, moves, and rebuilds ensuring all pertaining tasks and resource allocations were completed by various teams due to flexible timelines.
LTC Pharmacy, eMAR Training Technician
Medical Pharmacies
Pickering, ON
01.2010 - 07.2013
- Assisted with Software implementation of eMAR SaaS software or upgrades averaging 150 facilities per year
- Provided technical customer support to clients in a help desk setting (for over 200 Facilities, utilizing the eMAR/ EHR systems) via phone, email, and in-person meetings, ensuring prompt and effective troubleshooting resolution, and problem recreation in a demo environment and creating log analysis averaging over 75 daily calls
- Worked collaboratively with various departments (Operations, IT (information services), Clinical team) to ensure successful implementation of innovative eMAR SaaS applications
- Delivered in-depth in-person training and support software implementation to nurses on various eMAR SaaS programs /systems to improve patient care (PointClickCare and MEDeCare) in Senior Care and Acute Care facility settings across Canada
- Collaborated with cross-functional teams (Technical Services, operational, clinical, sales) to troubleshoot customer technical challenges and ensure seamless product operation
- Document technical issues, resolutions, and best practices to build a knowledge base for future reference
- Accurately imported data migrations to PointClickCare and MEDeCare software weekly.
Pharmacy Technician
Medical Pharmacies
Oshawa, ON
01.2009 - 01.2010
- Professional filling of prescriptions (right medication, right dosage, right amount) for Nursing Homes utilizing the PacMed machine averaging 150 prescriptions daily
- Accurately entered and adjudicated prescriptions in Kroll (Pharmacy Management Software PMS) and eMAR environments (100+ daily)
- Utilizing various systems for order entry, such as Kroll, PointClickCare, and MEDeCare
- Created a positive image and efficient retail environment for customers and colleagues
- Resolved issues with insurance providers and assisted patients with various forms of financial assistance.
Education
Pharmacy Technician -
Centennial College
PMP Exam Prep Course - Project Management
Udemy
Skills
- Flexible and Adaptable
- Detail Oriented
- Time Management
- Deadline Adherence
- Customer Service
- Meeting facilitation
- Team Coordination
- Prioritizing tasks
- Organization
- Workload Management
Certification
- Outlook: Time Management with Calendar and Tasks, LinkedIn Learning May 2024
- Using Microsoft Teams and Outlook Together: Maximizing Productivity, LinkedIn Learning May 2024
- Outlook: Time Management with Calendar and Task, Project Management Institute May 2024
- Outlook: Efficient Email Management, LinkedIn Learning May 2024
- Outlook Essential Training (Microsoft 365); LinkedIn Learning May 2024
- Master Microsoft Outlook, LinkedIn Learning May 2024
- Excel Formulas and Functions Quick Tips, LinkedIn Learning May 2024
- Excel Essential Training (Microsoft 365), LinkedIn Learning May 2024
References
References available upon request.
Timeline
Project Coordinator, Business Implementation
CareRx Corporation
07.2013 - 02.2024
LTC Pharmacy, eMAR Training Technician
Medical Pharmacies
01.2010 - 07.2013
Pharmacy Technician
Medical Pharmacies
01.2009 - 01.2010
Pharmacy Technician -
Centennial College
PMP Exam Prep Course - Project Management
Udemy