Heather Brack
Edmonton,AB
Summary
Store Manager with extensive expertise in the retail industry, specializing in sales, team management, and customer satisfaction. Proven track record of exceeding sales targets through innovative visual merchandising and strategic leadership. Who believes in fostering positive work environment and mentoring staff to achieve peak performance and customer loyalty.
Overview
19
19
years of professional experience
Work History
Store Manager
Warehouse One
07.2015 - 01.2025
- Provide excellent customer service by providing a friendly work environment for associates and customers
- Manage and assign tasks to the sales team to make sure we are achieving sales goals
- Making schedules that reflect business needs
- Hiring, training and mentoring new team members
- Execute visual set ups
- Completed performance appraisals for sales associates and set up development plans
- Helped with multiple store relocations as well as helping to set up and open new locations
- Support manager for the district, stores were able to call for help when the district manager was unavailable
Assistant Manager
The Gap
03.2014 - 02.2015
- Hiring, training and mentoring of new staff
- Ensuring a good customer experience by making sure there was proper coverage on the sales floor and by providing coaching in the moment
- Created schedules and ensured proper coverage for shipment and other weekly tasks
- Helped to process shipments and make sure product got onto the floor in a timely manner
- Managed payroll and other daily operations of the store
Store Manager
Sportchek
10.2011 - 04.2014
- Provided excellent customer service by providing a friendly work environment for associates and customers
- Manage and assign tasks to the sales team, make sure we are achieving sales goals
- Make schedules that reflect business needs
- Hiring, training and mentoring new team members
- Visual set ups
- Performance appraisals on sales associates and set up development plans
- Dealt with problems with staff and set up corrective action plans as well as dealing with customer complaints and doing what can be done to make sure the customer leave the store happy
Customer Service Manager
Wal-Mart
01.2011 - 10.2011
- Provide excellent customer service
- Resolve problems that may arise
- Training new associates
- Responsible for making sure registers are prepared for opening and closing each day as well as making sure all cashiers have accurate change
- Correcting register errors when they occur
- Completing daily cash audits and monitoring and maintaining all front end cash levels
Store Manager
Reitmans
05.2009 - 11.2010
- Provided excellent customer service by providing a friendly work environment for associates and customers
- Manage and assign tasks to the sales team, make sure we are achieving sales goals
- Make schedules that reflect business needs
- Hiring, training and mentoring new team members
- Visual set ups
- Performance appraisals on sales associates and set up development plans
- Dealt with problems with staff and set up corrective action plans as well as dealing with customer complaints and doing what I can to make sure the customer leave the store happy
Store Manager
Boutique Jacob Inc
08.2007 - 05.2009
- Provided excellent customer service by providing a friendly work environment for associates and customers
- Manage and assign tasks to the sales team, make sure we are achieving sales goals
- Make schedules that reflect business needs
- Hiring, training and mentoring new team members
- Visual set ups,
- Performance appraisals on sales associates and set up development plans,
- Dealt with problems with staff and set up corrective action plans as well as dealing with customer complaints and doing what can be done to make sure the customer leave the store happy
Assistant Manager
Reitmans
08.2005 - 08.2007
- Provided excellent customer service by providing a friendly work environment for associates and customers
- Manage and assign tasks to the sales team, make sure we are achieving sales goals
- Hiring, training and mentoring new team members
- Visual set ups
Education
High School Diploma -
Fort McMurray Composite High School
01-2001
St. Johns Ambulance First Aid Certified
Valid Drivers License And Reliable Transportation
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Store opening and closing
- Training and mentoring
- Customer service management
- Store operations
Timeline
Store Manager
Warehouse One
07.2015 - 01.2025
Assistant Manager
The Gap
03.2014 - 02.2015
Store Manager
Sportchek
10.2011 - 04.2014
Customer Service Manager
Wal-Mart
01.2011 - 10.2011
Store Manager
Reitmans
05.2009 - 11.2010
Store Manager
Boutique Jacob Inc
08.2007 - 05.2009
Assistant Manager
Reitmans
08.2005 - 08.2007
High School Diploma -
Fort McMurray Composite High School
St. Johns Ambulance First Aid Certified
Valid Drivers License And Reliable Transportation
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