Heather Blundell
Fort McMurray,AB
Summary
Self-motivated professional with a background in customer service and sales. Experienced in leading and supervising. Willingness to take on added responsibilities to meet team goals. I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Medical Aesthetician, Manager
SoElla Skin | Aesthetics | Laser
2021.10 - 2023.12
- Marketing , development on social media platforms.
- Train staff and certify were needed
- Designed post-treatment at-home care products.
- Improved operational efficiencies to reduce costs and improve productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Confirmed appointments, communicated with clients, and updated client records, emailing
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Sales Representative
DermaSpark
2021.09 - 2023.02
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and Certified new clients
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Manager
Pur Medical Aesthetics & Training
2015.06 - 2021.03
- Hired and trained employees and evaluated their job performance.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Directed training programs and development paths for managers and staff
- Delivered new employee onboarding and training sessions ie Laser Education.
- Day to day Operations
- Insured Client records up to date along with data processing, and insurance claims
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Owner Operator
Sweet Escape Salon & Spa AND Mosaic Spa & Laser
2008.07 - 2015.06
- Recruited and hired talented staff to fill key positions. Staff of over 25 employees
- Optimized inventory levels to stay with current demand
- Hired and trained employees and evaluated their job performance. Along with Instructing Laser courses to employees as needed
- Created a comprehensive business plan complete with sales goals and financial data
- Staff problem solving
- Advertising
- Client retention
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Personal Trainer/Nutrionist
ISSA
01.2024
PMU Powder Brows & Lip Contouring/Blush -
Jennxink Permanent Cosmetics
Grande Prairie, AB2019
Clinical Educator -
Alma Lasers
Buffalo Grove, IL08.2013
Spa Diploma -
Blanche Macdonald Centre - Uptown Campus
Vancouver, BC07.2006
Level 1 Insurance
UBC
Vancouver, BC03.2003
Skills
- Time Management
- Good Telephone Etiquette
- Records Management
- Quality Control
- Active Listening
- Outbound and Inbound Calls
- Staff Management
- Managing Reception
- Sales and Marketing
- Account and Territory Management
- Training and assisting co-workers & staff
- Office Administration
Accomplishments
2018 Qualifier in Figure (Alberta)
Currently training for Figure TNT show June 30,2024
Languages
Timeline
Medical Aesthetician, Manager
SoElla Skin | Aesthetics | Laser
2021.10 - 2023.12
Sales Representative
DermaSpark
2021.09 - 2023.02
Manager
Pur Medical Aesthetics & Training
2015.06 - 2021.03
Owner Operator
Sweet Escape Salon & Spa AND Mosaic Spa & Laser
2008.07 - 2015.06
Personal Trainer/Nutrionist
ISSA
PMU Powder Brows & Lip Contouring/Blush -
Jennxink Permanent Cosmetics
Clinical Educator -
Alma Lasers
Spa Diploma -
Blanche Macdonald Centre - Uptown Campus
Level 1 Insurance
UBC
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