HEATHER BLANZ
Folsom
Summary
Hardworking Support Specialist with expertise in mortgage lending. Demonstrated excellent communication skills when interacting with customers face-to-face or over the phone. Advised on all guidelines for mortgage needs and provided exceptional service throughout the entire loan process. Built strong client relationships and ensured service quality improvement. Committed to excellence and ensuring a positive experience for every client. Track record of fostering effective team collaboration and delivering consistent results.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Underwriting Support Specialist
Union Home Mortgage (formerly SPMC)
Folsom, CA
08.2019 - Current
- Demonstrated excellent communication skills when interacting with customers face-to-face or over the phone.
- Trained new employees with complete direction on how to use the system
- Researched guidelines to find appropriate loan product for Account Executives
- Supported sales staff and optimized their workday by providing guidance and support on loan products available
Loan Officer
Guild Mortgage
Folsom, CA
07.2015 - 07.2019
- Reviewed loan agreements to verify completeness and accuracy.
- Built strong relationships with customers by providing exceptional service throughout the entire loan process.
- Processed customer payments and negotiated payment arrangements for delinquent loans
Loan Officer
Paramount Equity
Roseville, CA
01.2008 - 05.2011
- Reviewed loan agreements to verify completeness and accuracy.
- Built strong relationships with customers by providing exceptional service throughout the entire loan process.
- Processed customer payments and negotiated payment arrangements for delinquent loans
- Built entire investor purchase portfolio and developed a loan program distinct to us.
Skills
- Retail Sales Customer Service
- Senior Leadership Support
- Report Transcription
- Customer Relations
- Active Listening
- Client Relationships
- Customer Loyalty
- Service Quality Improvement
- Product Line Knowledge
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
Certification
NMLS License (pending renewal)
Timeline
Underwriting Support Specialist
Union Home Mortgage (formerly SPMC)
08.2019 - Current
Loan Officer
Guild Mortgage
07.2015 - 07.2019
Loan Officer
Paramount Equity
01.2008 - 05.2011