Heather Bilsky

• Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
• Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
• Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
• Provided support during major events or disasters by coordinating additional resources as needed.
• Provided on-the-job training and coaching to develop new dispatchers.
• Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
• Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
• Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
• Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Assisted callers in emergency situations with appropriate information and support.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Proved successful working within tight deadlines and a fast-paced environment.
• Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
• Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Demonstrated leadership skills in managing projects from concept to completion.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Identified issues, analyzed information and provided solutions to problems.
• Acted as a team leader to the staff on shift and answered any questions about LSS or procedure.
• Resolved problems, improved operations and provided exceptional service.
• Active Peer Support member providing support after stressful incidents within the CCC or other centers as required.

Register emergency patients, Filing of charts and reports, Answering telephone, Provide visitors with relevant information, Admit patients into hospital and register into various clinics.

Answer and direct patient phone calls to appropriate areas in the hospital. Working alongside bed coordinators to admit patients into appropriate beds within the hospital. Receiving deceased charts and dealing with them accordingly ( Medical Examiner Case, Autopsy etc). Admitting and registering patients to various areas within the hospital. Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Fostered operational efficiency and compliance with company policies through effective coordination of office activities.