Heather Benway

A self-motivated, hard-working individual with solid Credit Card experience with a commitment to Customer Service for both our internal and external Clients. Motivated by new challenges in a consistently fast paced changing environment. Has a large network of contacts with whom I have regularly collaborated on projects with in various area's in the RBC Cards world including IT, Credit/Collections, PM&CS Symcor, Moneris TSYS, FICO ect Experienced Proactive Problem Solver and Negotiator who has honed these skills and talents in many different positions collaborating with clients, business partners, sponsors, internal and external partners to resolve issues Has supported Management with due diligence the development and implementation of Cards Supplier technology for Cards projects and initiatives Will investigate, analyze and recommend system changes or enhancements to improve efficiency and effectiveness, increase revenue streams and/or generate cost savings A strong team player with demonstrated ability to carry out responsibilities in an independent manner. Flexible for working different hours, schedules and available for on call hours Solid knowledge of and experienced with applications such as TSYS, TSYS Access Manager, TSYS Analytics, TSYS OMS, Determinator ACE, FICO (TRIAD), Moneris Loyalty, TLP, IRIS, Casper, On Demand and Microsoft Office Experienced in all aspects of RBC Cards Customer Service, Disputes, Escalations and front line training, EAC Loans & Mortgages, Casper support, EAC Estates, as well as SSG loans and mortgages support Call/Contact Centre dynamics

• A self-motivated, hard-working individual with solid Credit Card experience with a commitment to Customer Service for both our internal and external Clients.
• Motivated by new challenges in a consistently fast paced changing environment.
• Has a large network of contacts with whom I have regularly collaborated on projects with in various areas in the RBC Cards world including IT, Credit/Collections, PM&CS Symcor, Moneris TSYS, FICO etc.
• Experienced Proactive Problem Solver and Negotiator who has honed these skills and talents in many different positions collaborating with clients, business partners, sponsors, internal and external partners to resolve issues.
• Has supported Management with due diligence the development and implementation of Cards Supplier technology for Cards projects and initiatives.
• Will investigate, analyze and recommend system changes or enhancements to improve efficiency and effectiveness, increase revenue streams and/or generate cost savings.
• A strong team player with demonstrated ability to carry out responsibilities in an independent manner.
• Flexible for working different hours, schedules and available for on call hours.
• Solid knowledge of and experienced with applications such as TSYS, TSYS Access Manager, TSYS Analytics, TSYS OMS, Determinator ACE, FICO (TRIAD), Moneris Loyalty, TLP, IRIS, Casper, On Demand and Microsoft Office.
• Experienced in all aspects of RBC Cards Customer Service, Disputes, Escalations and front line training, EAC Loans & Mortgages, Casper support, EAC Estates, as well as SSG loans and mortgages support Call/Contact Centre dynamics.