Heather Beckett
Calgary,AB
Summary
Valedictorian
Overview
4
4
years of professional experience
Work History
Client Care Specialist
VCA Hospitals
Calgary, AB
01.2026 - Current
- Delivered exceptional client service and support to pet owners, ensuring a positive experience at all touchpoints.
- Facilitated communication between clients and veterinary staff, enhancing understanding of treatment plans and services.
- Managed appointment scheduling efficiently, optimizing clinic workflow and reducing wait times for clients.
- Educated clients on pet health topics, fostering informed decisions regarding care and promoting preventative measures.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
Daycare Care Attendant/Receptionist/Runner/Driver
Dogaholics/Love Your Pet
Calgary, AB
01.2025 - Current
- Dog, cat, and small animal grooming including baths, nail trims, teeth brushing, ear cleaning, feeding, walking, monitoring health, etc.
- Handle animals safely during play time.
- Maintain cleanliness of all areas and equipment.
- Observe animal behavior and report any concerns to management and other Care Attendants.
- Knowledge of Kennel Link and Paw Partner softwares.
- Reception duties include, feeding animals, scheduling, open and closing duties.
Santas Helper/Cashier
Bass Pro Shops
Rocky View County, CrossIron Mills
10.2024 - 12.2024
- Engaging with up to 2000 people a day, engaging with families and helping with Santa visits.
- Cashier duties including operating POS system transactions.
- Daily cleaning and tidying.
- Seasonal
Sales Associate/Cashier/Animal Care
Petland
Various locations
01.2023 - 05.2024
- Experience with all small animals, birds, cats, dogs, fish, and reptiles. Engaging customers in friendly, professional dialogue to determine needs.
- Cashier duties, including handling cash and POS transactions.
- Daily cleaning, laundry, dishes, etc.
Sales Associate/Cashier
Canadian Tire
Airdrie
02.2022 - 05.2023
- Complete daily tasks and assist customers to find specific products, answer questions, and offer product advice and suggestions.
- Cashier duties. Handling cash and POS system.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Daily cleaning and merchandising.
- Setting planograms and resetting seasonal displays.
Education
High school diploma - undefined
Summit Trails High School
AirdrieSkills
Excellent customer service
Detail-oriented
Enthusiastic
Reliable and dependable
Languages
English
Full Professional
AWARDS/CERTIFICATES
High School Valedictorian, ProServe from AGLC, Class 5 Drivers Licence
Timeline
Client Care Specialist
VCA Hospitals
01.2026 - Current
Daycare Care Attendant/Receptionist/Runner/Driver
Dogaholics/Love Your Pet
01.2025 - Current
Santas Helper/Cashier
Bass Pro Shops
10.2024 - 12.2024
Sales Associate/Cashier/Animal Care
Petland
01.2023 - 05.2024
Sales Associate/Cashier
Canadian Tire
02.2022 - 05.2023
High school diploma - undefined
Summit Trails High School