Heather Beaudry
St. Catharines,Canada
Summary
With over 5 years of experience in the hospitality industry, I have perfected my skills in creating memorable guest experiences, high-volume service, team collaboration, and menu expertise. Excited to bring my strong customer service and positivity to a dynamic and successful team.
Overview
7
7
years of professional experience
Work History
BARTENDER/SERVER
Greg Frewin Theatre
Niagara Falls, ON, Canada
10.2023 - 09.2024
- Maintained high performance standards, serving an average of 200 guests per shift
- Served guests and filled server orders quickly and courteously
- Maintained a clean and well stocked bar
- Collected money, accurately make change and accurately input into POS
- Complied with all liquor laws, health regulations, and company policies
BARTENDER
Daisy Dukes Boots n Bourbon
St. Catharines, ON, Canada
10.2021 - 03.2024
- Conveyed broad cocktail knowledge and mix complex drinks consistently
- Developed a loyal customer base through exceptional customer service and knowledge of beverages
- Demonstrated excellent problem-solving skills and communication skills in high pressure situations
- Handled difficult customer service situations while maintaining standards and following applicable liquor laws
SERVER
Dennys
Niagara Falls, ON, Canada
05.2019 - 11.2021
- Memorized entire restaurant menu, including daily specials
- Delegated role of clearing tables immediately after party leaves
- Maintained communicative environment for the team to ensure business efficiency
- Delivered accurate food orders for each patron
- Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
HOSTESS
Kelseys
St. Catharines, ON, Canada
03.2018 - 04.2019
- Organized and scheduled reservations for 50+ customers daily both over phone and online
- Greeted guests at the door and escorted them to their tables
- Presented the restaurant's daily specials to tables, and sold customers on popular drink options
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happy
Education
HIGH SCHOOL -
Laura Secord Secondary School
06.2018
Skills
- Liquor, beer, and wine knowledge
- Customer service expertise
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Alcohol awareness
- Food Service
- Beverage Preparation
- Classic cocktails
- Bar Equipment Familiarity
- Changing beer kegs
Accomplishments
- Smart Serve Certificate
- CPR Certification
- 80 hours of volunteer work at Gymnastics Energy
Timeline
BARTENDER/SERVER
Greg Frewin Theatre
10.2023 - 09.2024
BARTENDER
Daisy Dukes Boots n Bourbon
10.2021 - 03.2024
SERVER
Dennys
05.2019 - 11.2021
HOSTESS
Kelseys
03.2018 - 04.2019
HIGH SCHOOL -
Laura Secord Secondary School