Heather Barnard
AngelSense
Riverside,CA
22
years of professional experience
Customer engagement and marketing professional with 20 years of experience in relationship building and customer education. Specialized in supporting AngelSense families through Customer Care, leveraging extensive product knowledge and insight into the special needs community. Committed to utilizing social media for authentic communication and empowering families through meaningful engagement.
Work History
Customer Care Associate
8 Years 1 Month- Provide exceptional support to families using AngelSense products while delivering empathetic, solution-focused customer service.
- Built trust with customers through active listening, clear communication, and tailored guidance.
- Resolved complex customer concerns by collaborating with internal teams to find effective solutions.
- Maintain accurate documentation while ensuring a positive customer experience.
- Develop extensive knowledge of AngelSense products, services, and resources available to families.
- Participated in AngelSense online community, engaging with parents and sharing insights from both employee and customer perspectives.
Sales Demonstrator
1 Year- Conducted engaging live product demonstrations during retail roadshows.
Educated customers through storytelling, personal experiences, and recipes. - Built customer confidence by answering questions and demonstrating product value.
- Conducted interactive cooking demonstrations, showcasing equipment functionality and versatility.
- Partnered with Whole Foods Market in a campaign to bring Vitamix Blenders to team members across the Southern California region.
Marketing Supervisor
5 Years 8 Months- Planned and executed marketing campaigns promoting products, seasonal offerings, and community events.
- Created social media posts highlighting promotions, events, and community activities, enhancing customer engagement.
- Developed partnerships with local nonprofits, schools, and city organizations, coordinating community outreach initiatives and expanding brand visibility.
- Organized vendor demonstrations and promotional events, boosting community involvement and brand presence.
- Collaborated with store leadership and vendors to ensure consistent brand messaging.
- Built strong customer relationships through engaging communication and exceptional service.
- Developed training programs for team members to improve product knowledge and sales techniques.
- Developed and implemented marketing strategies to increase store foot traffic and customer engagement.
- Collaborated with cross-functional teams to execute promotional campaigns that aligned with brand values.
- Analyzed sales data and customer feedback to refine marketing efforts and enhance product offerings.
Marketing Assistant
3 Years 5 Months- Assisted with marketing campaigns, promotional events, and community outreach efforts.
- Supported social media communications to promote store events and special promotions.
- Created marketing materials and designed merchandising displays. Coordinated vendor events and promotional activities.
- Delivered outstanding customer service while assisting store marketing initiatives.
Education
High School Diploma
Skills
Parent Advocate | Special Needs Community
Active member of local and national special needs support groups.
Regular participant in the AngelSense Facebook community.
Mentor parents by sharing resources
navigating services
and offering support based on personal experience.
Passionate about using social media to connect families and share helpful information.
SOCIAL MEDIA HIGHLIGHT
Created a TikTok sharing how I obtained an adaptive bike for my son through insurance.
Results in just over two weeks:
230
000+ views
12
700+ likes
2
200+ saves and reposts
Created authentic educational content that connected with families and demonstrated the power of social media to inform and support a community.
Timeline
Customer Care Associate
AngelSense
07.2018 - CurrentRead More
Sales Demonstrator
Vitamix
06.2013 - 06.2014Read More
Marketing Supervisor
Whole Food Market Pasadena, California
10.2007 - 06.2013Read More
Marketing Assistant
Whole Food Market Glendale, California
05.2004 - 10.2007Read More
Hamilton High School Academy of Music
High School Diploma
Read More