Hearty Marie Brillantes
North York,Ontario
Summary
Dynamic Beauty Specialist with proven success at Shoppers Drugmart, excelling in client consultations and merchandising. Expert in building customer loyalty through personalized service and effective inventory management. Skilled in executing promotional strategies and enhancing brand relationships, driving sales growth and customer engagement in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Beauty Specialist
Shoppers Drugmart 1533 Jane St
North York
12.2022 - Current
- Maintain department organization through inventory management, cycle counts
- Build strong customer relationships through exceptional service, product education, and personalized recommendations.
- Process beauty department claims including damaged, expired, and unsellable products according to company procedures.
- Support beauty events, vendor initiatives, and social media promotions to increase customer engagement and sales.
- Execute promotional changes, weekly talkers, POP updates, seasonal displays, and brand merchandising standards.
- Manage product exit strategies by supporting discontinued products, markdowns, clearance opportunities, and inventory transitions.
Beauty Specialist
Shoppers Drugmart 1860 Bayview
North York
09.2020 - 2025
- Performed inventory tasks such as conducting cycle counts, checking low-stock items, managing damages, and organizing products.
- Established and maintained strong client connections while delivering outstanding customer service to enhance loyalty and drive sales.
- Provided tailored beauty consultations by recommending skincare, cosmetics, fragrances, and beauty products based on individual customer preferences.
- Utilized store systems including PDT, high-risk reports, printing, and operational procedures.
Cashier Team Lead
Five Guys
Toronto, ON
09.2017 - 2019
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained new cashiers on register procedures and customer service protocols.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Maintained accurate cash drawers, performing regular audits to uphold financial integrity.
Education
Personal Support Worker -
Anderson College
North York06.2020
Bachelor of Business Administration -
University of San Agustin
Iloilo City Philippines03.2015
High School Diploma -
Huasiong College of Iloilo
Iloilo City Philippines03.2010
Skills
- Clientele management
- Beauty Sales & client consultations
- Merchandising & Planogram Execution
- Makeup application
- Claims & Exit strategies
- Organization and multitasking
- Team support and coaching
- Vendor & Brand relationship Support
Timeline
Beauty Specialist
Shoppers Drugmart 1533 Jane St
12.2022 - Current
Beauty Specialist
Shoppers Drugmart 1860 Bayview
09.2020 - 2025
Cashier Team Lead
Five Guys
09.2017 - 2019
Personal Support Worker -
Anderson College
Bachelor of Business Administration -
University of San Agustin
High School Diploma -
Huasiong College of Iloilo