Summary
Overview
Work History
Education
Skills
Training
Awards
Languages
Timeline
Generic

Hearon Goitom Fukur

Toronto,Canada

Summary

Proficient in Microsoft Word, Excel, and CRM software. Strong oral and written communication skills, strengthened through 3+ years of experience that involved managing customer relations and services. Excellent leadership skills further developed through taking active leadership roles in nonprofit organizations. Strong problem-solving abilities and attention to detail with a strong ability to multitask and prioritize in a fast-paced environment. Adept in various business, political, and legal concepts. Extensive research and analysis experience gained throughout my academic career. Exceptional interpersonal and leadership skills, further strengthened through 9 years of competitive soccer and 3+ years of tutoring math and English to elementary students. Dedicated and committed to helping others, demonstrated through years of volunteer experience for non-profit organizations and various educational initiatives. A global citizen with extensive intercultural and social experience, acquired through living in four different countries and interacting with different cultures.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Cori
07.2021 - 11.2024
  • Provided excellent service in assisting customers with product inquiries, order placement, and account management
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
  • Resolve customer complaints and issues efficiently, aiming for first call resolution whenever possible
  • Achieve and exceed monthly performance targets for customer satisfaction, response time, and resolution rate

Researcher

ERISAT
05.2019 - 07.2022
  • Company Overview: Trafficking and News Department
  • Source and curate relevant footage and images for the ‘broadcast of the day’
  • Aid in the publication of articles by researching topical and current events
  • In charge of providing relevant footage and images for the broadcast of the day
  • Trafficking and News Department

Server

Afro Coffee House
08.2019 - 06.2021
  • Greet customers warmly, providing a welcoming atmosphere and excellent customer service
  • Taking customer orders accurately and efficiently
  • Collaborate with team members to ensure smooth operations and timely service
  • Handle cash and credit card transactions, ensuring accuracy and proper documentation
  • Serve food and beverages promptly, ensuring a high level of customer satisfaction

Door-to-Door Salesperson

Bell Canada
06.2018 - 08.2018
  • Company Overview: Sales force training
  • Sales force training

Receptionist

Mayor General Trading Company
06.2016 - 08.2017
  • Meticulously recorded sales on excel spreadsheet, tracked goods and logged details of shipment
  • Responsible for assisting customers and providing excellent customer service

Education

Bachelor of Arts Degree - Honours Political Science with specialization in International Relations and a minor in Legal Studies

University of Waterloo
Waterloo, Ontario
06.2019

Skills

  • Customer service
  • Team collaboration
  • Exceptional customer service
  • Goal oriented
  • Cash handling
  • Sales strategies

Training

  • Intro to Microeconomics
  • Statistics for Arts Students
  • Introduction to Business in North America
  • Business Ethics
  • Accounting Information for Managers
  • Leadership, Teams, and Communication

Awards

  • University of Waterloo Honours Arts and Business Degree with Distinction, 06/01/19
  • University of Waterloo, Entrance Scholarship, 01/01/15, $1,000, for maintaining a Grade 12 average over 85%
  • Raffles World Academy – Graduation Ceremony, 01/01/15, Recognition of Outstanding Grades in History, Geography & Biology
  • Heritage International School – Annual Award Ceremony, 01/01/13, Christian Character Award - voted for displaying acts of kindness
  • Honor Roll Reward, 01/01/12, Awarded yearly from 2009-2012 for maintaining a 90 grade average

Languages

English
Native or Bilingual
Tigrinya
Native or Bilingual

Timeline

Customer Service Representative

Cori
07.2021 - 11.2024

Server

Afro Coffee House
08.2019 - 06.2021

Researcher

ERISAT
05.2019 - 07.2022

Door-to-Door Salesperson

Bell Canada
06.2018 - 08.2018

Receptionist

Mayor General Trading Company
06.2016 - 08.2017

Bachelor of Arts Degree - Honours Political Science with specialization in International Relations and a minor in Legal Studies

University of Waterloo
Hearon Goitom Fukur